Operations Supervisor- Financial/ Collections

Job Description:

The Assistant Manager is an entry level supervisory role, responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals

Qualifications:

• 3-4 years in Team/People Management Experience
• Excellent analytical and problem solving skills
• Proficient in MS Office.
• US Mortgage Process Knowledge and Experience
• Strong Background and Experience in managing high profile Customer Service accounts with Upselling as a Metric
• Should have managed CSAT, AHT, Quality, etc.
• Amenable to work onsite in Quezon City.