Operations Supervisor

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969 At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don't just talk the talk-we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that's what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it's race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges-because diversity fuels innovation and drives success!

Your Task:

.Supervise daily ground and area operations activities to ensure shipments enter and exit the country in compliance with DHL network procedures and transit time standards.

.Organize shift schedules and staffing levels to meet operational requirements and service demands.

.Ensure incoming shipments are recovered, break-bulked, inspected, and processed efficiently.

.Manage the receipt and dispatch of outbound shipments to ensure timely departure and uplift.

.Ensure accurate sorting, handling, and loading of inbound and outbound shipments.

.Monitor operational performance and implement corrective actions to improve service efficiency and productivity.

.Handle special requests and support daily operational communication across the DHL network.

.Maintain effective working relationships with customers and ensure prompt coordination and communication regarding operational requirements.

.Collaborate with the Service Centre Manager to achieve operational targets and drive performance improvements.

.Coordinate with warehouse providers, suppliers, airlines, freight forwarders, and ground handling agents to ensure service quality and compliance with DHL standards.

.Ensure the proper transfer of shipments and documentation between stakeholders.

.Work closely with local operations teams to review daily performance and address operational challenges.

.Ensure safe working practices and maintain a safe working environment during all shifts.

.Support and participate in quality assurance programs and initiatives, including ISO compliance requirements.

.Monitor vendor and warehouse provider performance and complete required operational and quality reports.

.Assist in identifying operational risks and implementing preventive or corrective actions.

.Develop and maintain a high-performance service culture within the operations team.

.Plan, organize, and direct team activities to achieve operational objectives and performance targets.

.Establish and monitor individual and team KPIs/IKOs.

.Conduct performance reviews and provide coaching and feedback to team members.

.Manage workforce allocation and resource planning to support business objectives.

.Identify training and development needs and implement learning opportunities for staff.

.Promote employee engagement, accountability, teamwork, and continuous improvement.

.Support employee development and retention initiatives while minimizing unplanned staff turnover.

What you bring:

.Diploma or equivalent qualification.

.Line Trainer Certification.

.First Aid Certification.

.IATA Dangerous Goods Acceptance Certification.

.Minimum of 4-5 years of operations experience, preferably within the transportation, logistics, aviation, or supply chain industry.

.Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

.Strong understanding of ground operations, shipment handling, warehouse processes, and logistics operations.

.Ability to monitor operational performance and prepare reports.

.Knowledge of safety, quality, and compliance standards.

.Strong verbal and written communication skills in English.

.Ability to communicate effectively with customers, vendors, airlines, freight forwarders, agents, and internal stakeholders.

.Strong coordination, problem-solving, and stakeholder management skills.

.Demonstrates a strong customer focus by identifying customer needs and delivering efficient, professional, and high-quality service.

.Effectively plans, prioritizes, and organizes workloads, resources, and operational activities to achieve business objectives and service targets.

.Makes sound and timely decisions based on analysis, experience, and operational requirements while effectively managing risks.

.Coaches, mentors, and develops team members to enhance performance, capability, and professional growth.

.Builds and leads high-performing teams by fostering collaboration, accountability, teamwork, and a culture of continuous improvement.

.Influences and gains stakeholder commitment through effective communication, relationship building, and negotiation skills.

.Communicates clearly, concisely, and professionally, both verbally and in writing, while adapting communication styles to different audiences.