Job Title: Operations Specialist
Location: Paranaque
Department: Operations
Employment Type: Full-time
Work Arrangement: On-site
About Xpress
Xpress is a fast-growing mobility and technology platform providing safe and comfortable
2-wheel and 4-wheel taxi services across major cities in the Philippines. Our mission is to create convenient, accessible, and efficient transportation solutions while empowering drivers, riders, and communities.
We are continuously expanding our operations and are looking for passionate, driven individuals who want to grow their careers and contribute to shaping the future of mobility.
Job Overview
CC Operations Specialists Driver Support serve as the frontline team of Xpress Command Center. They are responsible for monitoring driver performance in real time, managing routing and idle/offline concerns, providing operational guidance, and ensuring drivers remain productive, safe, and compliant. This role plays a vital part in improving revenue per hour, maintaining supply availability, and delivering high service quality.
Key Responsibilities
- Monitor live driver activity (idle, offline, hiding, low coverage areas)
- Guide drivers to optimal zones based on demand signals
- Coordinate with Ops Supervisors for escalations
- Provide real-time support and route adjustments
- Detect early signs of burnout or fatigue
- Monitor behavioural violations and escalate appropriately
- Ensure drivers follow app rules and system requirements
- Prepare daily shift reports for CC Shift Supervisor & Head of Ops
- Collaborate with Marketing for supply/demand events
- Maintain fairness and integrity when interacting with drivers
- Perform other related duties as assigned, whether communicated verbally or in writing, to support the efficient operation of the department.
Required Skills & Experience
- Strong analytical skills & map/geography familiarity
- Excellent communication (clear, firm, professional)
- Ability to handle pressure in fast-moving situations
- Experience in Command Center / BPO / dispatching is preferred
- Basic understanding of driver behaviour patterns is a plus
- Must be comfortable working in rotating shifts
What Success Looks Like
- Low idle/offline time
- Increased driver revenue per hour
- Accurate and timely escalations
- Consistent and high-quality shift reporting
- Safe and fair interventions
Work Environment
Hybrid / Combination (Office + Field Work)
Combination of office-based and field responsibilities; employees may divide time between office tasks and operational site visits depending on project or operational needs.
Physical Requirements
- Ability to work in a standard office environment and perform computer-based tasks for extended periods
- Ability to communicate effectively with team members and stakeholders
- For field roles: ability to travel within assigned operational areas
- Ability to occasionally stand, walk, or move between work locations depending on job responsibilities
Why Join Xpress
At Xpress, we believe our employees are key to our success. We offer a supportive environment where individuals can grow professionally while contributing to a fast-growing mobility platform.
Employee Benefits And Perks
- 20 Days Annual Leave Combined Sick Leave (SL) and Vacation Leave (VL) for work-life balance
- 1,000 Monthly XPay Credits Free transportation using Xpress 2-Wheel or 4-Wheel Taxi services
- Comfortable Office Environment Modern workspace with free coffee in the pantry
- Flexible Working Hours Enjoy daily flexi-time arrangements
- HMO Coverage Provided upon regularization
- Salary Loan Program Available upon regularization through Cebuana Advance
- Monthly Allowances May include clothing allowance, laundry allowance, rice subsidy, medical allowance, and other employee support benefits
- Company Events Participate in team building activities, Halloween celebrations, year-end parties, and other company events
How To Apply
Interested applicants may send their updated resume to
**** with the subject line:
Application Operations Specialist
Data Privacy Notice
By submitting your application, you authorize
Xpress to collect, process, store, and use your personal information for recruitment, evaluation, and employment-related purposes in accordance with the
Data Privacy Act of 2012. Xpress will retain your data only for as long as necessary for recruitment and legal purposes.
