Job Description:
1. System Feature Enhancements & BIR Compliance
- Lead the operational scope for invoicing product updates to comply with baseline and evolving BIR policies.
- Responsible for the end-to-end cycle of feature requests, including drafting Feature Request Forms (FRFs) and securing necessary Head of Department (HOD) approvals from both Operations and Finance leadership.
- Manage and orchestrate the live rollout of new invoicing system updates and features.
- Dedicate focused weekly tracking to drive feature requests and system automation forward
2. Invoicing Operations & Tax Documentation (BAU)
- Execute monthly invoice reconciliation and issuance workflows
- Coordinate the issuance of invoice corrections and historical adjustments across quarters.
- Oversee the quarterly reconciliation and manual issuance of BIR Form 2307s
3. Cross-Functional Troubleshooting & Escalations
- Act as the dedicated anchor for Shopee Payments troubleshooting, resolving time-sensitive escalations originating from Support Operations (SOS), Business Development (BD), and Customer Service (CS) teams
- Work hand-in-hand with local Tax and Finance teams to bridge day-to-day data gaps and resolve ad hoc system anomalies.
4. Seller Communications & Stakeholder Management
- Partner with Commercial and Customer Service operations teams to craft clear, timely, and digestible communications for sellers regarding mandatory invoice changes, BIR regulations, and platform updates.
- Translate complex tax or system logic into plain, easy-to-understand guidance for internal front-facing teams and external platform sellers.
Requirements:
- Problem Solving: Proven ability to dive deep into data discrepancies, find the root cause of an invoicing glitch, and resolve it under tight timelines.
- Communication: Excellent stakeholder management and communication skills. You must be comfortable presenting to internal leadership (HODs) and structuring messaging for thousands of external online sellers.
- Tools: Highly proficient in Excel or Google Sheets for managing large data sets and reconciliation tasks.
