We in AyalaMalls are looking for passionate individuals who want to make an impact. As we re-define our malls, this transformation is more than just a facelift—this is a visionary re-invention. It's a complete reimagining of how we serve communities, connect people, and elevate the retail experience.
As an Operations Senior Associate Manager, you will be responsible for the following:
Job Scope
Strategic Management and Direction
- Support the Operations Manager or General Manager in communicating and executing the strategic objectives and operational direction of the assigned mall.
- Assist in aligning operational initiatives with overall business goals and organizational priorities.
- Ensure that operational activities support efficient mall management and excellent customer experience.
Operational Management
- Assist in the day-to-day management and administration of mall operations.
- Support the execution of operational processes across:
- Mall Operations
- Safety, Security, and Sustainability
- Facility Management
- Conduct and monitor daily mall inspections (opening, mid-shift, and closing) to ensure compliance with established operational procedures and standards.
- Maintain high-quality property standards through regular inspections and preventive maintenance programs covering cleanliness, lighting, air-conditioning systems, equipment, assets, parking areas, service areas, restrooms, and common spaces.
- Support the implementation of cost-saving initiatives and sustainability projects to optimize Direct Operating Expenses (DOEs).
Safety, Security, and Risk Management
- Identify, document, and communicate Health and Safety risks that may affect employees, merchants, contractors, mall patrons, and the general public.
- Assist in ensuring compliance with health, safety, security, and environmental standards.
- Support security teams in effectively handling customer, merchant, and visitor concerns, disputes, and conflict situations while minimizing operational disruptions.
Data Analysis and Reporting
- Gather, document, and analyze operational data and performance metrics.
- Prepare recommendations for process improvements based on operational findings and performance trends.
- Prepare and submit regular operational reports, including:
- Summary of Daily Operations Inspection and Monitoring
- Summary of Cost-Saving Initiatives and Projects
- KRA Setting and Monitoring for Operations Staff
- Monitor operational performance and support management in decision-making through accurate reporting.
Stakeholder and Merchant Coordination
- Coordinate with merchants, contractors, and service providers to ensure compliance with mall policies and operational standards.
- Support operational concerns and facilitate resolution of issues affecting smooth mall operations.
- Foster positive working relationships with internal and external stakeholders.
Team Support and Leadership
- Provide guidance and support to Operations staff in the execution of operational activities.
- Assist in monitoring team performance, productivity, and compliance with established procedures.
- Perform other duties and special projects as may be assigned by Management.
Qualifications
Education:
- Bachelor's Degree in Business Administration, Engineering, or any business- or technical-related course.
Experience:
- Minimum of four (4) years of relevant experience in Operations Management, preferably in the retail, mall, or property management industry.
Skills:
- Proficient in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Visio.
- Knowledge of enterprise systems such as SAP, Oracle, or similar platforms is an advantage.
- Strong verbal and written communication skills, including presentation, facilitation, negotiation, and training.
- Good project management, planning, leadership, and people management capabilities.
- Working knowledge of business operations and financial fundamentals.
- Strong analytical, problem-solving, and stakeholder management skills.
