The Role of Operations Officer
Acts as a universal operations support officer of the branches within the area. Acts as manpower pool in filling in temporary vacancies of officers in branches and provides quality service to the clients. Performs spot checking on Cash in Vault (CIV), ATM, Teller's Checks and Other Cash Items (COCI) & Numbered forms for Lean Branches.
- Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA) or Teller in service operations, credit and control, financials and administrative, branch support, compliance and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank
- Conducts spot checking on lean branches, surprise count of CIV, ATM-CIV and Teller's Cash & COCI and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agencies
- Implements risk awareness complying with the bank's internal controls to achieve zero financial loss or fraud
Qualifications
- Bachelor's degree in banking/ finance/accountancy
- Knowledge of overall branch operations as well as the Bank's policies and procedures
- Exercised good judgment, good interpersonal and human relation skills, selling and negotiation skills and problem-solving skills.
- Able to effectively substitute the branch officers on leave/absent.
- As a reliever, able to perform the assigned tasks in an effective manner.
- Willing to do fieldwork
