Operations Officer

The Operations Officer is responsible for the day-to-day running of the GX Sports facility at Robinsons Galleria, overseeing the HYROX training area, strength and conditioning area, pickleball courts, washrooms, and recovery area.

This role owns facility standards, staffing, scheduling, member experience, and financial performance, ensuring the center operates smoothly, safely, and profitably. The Operations Officer acts as the on-site business owner and represents management in daily Mancomm (management committee) discussions with RSL.

Qualifications:

• Bachelor's degree in a relevant field.
• 1–2 years of work experience is ideal, but fresh graduates are welcome to apply.
• Strong attention to detail and well organized.
• Demonstrated vendor management and negotiation skills.
• Strong problem-solving skills and ability to make sound decisions under pressure.
• Excellent communication skills, both with staff and with members/guests.
• Proficiency with scheduling/booking software and basic spreadsheet tools (Excel/Google Sheets).
• Passion for fitness, sports, or wellness industries is a strong plus.
• Willing to work a retail/mall schedule, including weekends, holidays, and peak hours.