Operations Officer - Home Loans

We're Hiring: Operations Officer - Home Loans!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!

We are currently on the lookout for a Operations Officer - Home Loans to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Operations Officer - Term and Home Loans

Work Arrangement: Work from Office

Location: Philippines - Angeles (Pampanga)

Schedule: Morning Shift

Key Responsibilities

• Create new customer profiles for both Personal and Non-Personal entities in Finacle
• Ensure accurate data entry to maintain the integrity and regulatory compliance of term records
  
  

Position Description / Responsibilities

• Accurately process and load term accounts in Finacle in accordance with established procedures
• Accurately process and load loan accounts in Finacle in accordance with established procedures
• Ensure all required documentation is complete, accurate, and compliant with regulatory and internal standards
• Maintain accurate records and provide timely updates to relevant stakeholders
  
  

Competencies / Skills Required

• Communication & Interpersonal Skills
• Communicate effectively with staff, customers, and external contacts through clear verbal and written communication
• Planning & Organising
• Organise daily tasks to meet departmental outputs
• Deliver accurate and consistent work while minimising errors
• Time Management & SLA Compliance
• Prioritise tasks effectively and manage competing deadlines
• Maintain focus under pressure to ensure timely service delivery
• Consistently meet Service Level Agreements (SLAs) and departmental timelines
• Analysis, Problem Solving & Initiative
• Identify and address issues promptly
• Escalate complex matters when required
• Take proactive steps to prevent issues and maintain smooth operations
• Teamwork
• Contribute actively to team communication
• Collaborate closely with team members to deliver high-quality outputs
  
  

Desired Qualifications / Experience

• Fast and accurate data entry (essential)
• Strong attention to detail with a commitment to accuracy and consistency (essential)
• Strong time management skills (essential)
• Ability to work collaboratively in a project environment (essential)
• Experience in banking operations, back-office administration, or financial services (desirable)
• Experience using Finacle or similar core banking systems (desirable)
  
  

Non-Negotiable Skills & Requirements

• Banking experience
• Data entry / back-office operations experience
  
  

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
• Why Cloudstaff is the #1 Workplace
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.