Operations Officer

Key responsibilities

1. Fund and Client Support

. Coordinating with clients, fund administrators, custodians, banks, brokers, auditors, corporate secretaries, tax agents and other service providers.

. Supporting client and investor onboarding, including collection, review and submission of KYC documents and supporting information.

. Assisting clients with the preparation of payment instructions to banks, including providing relevant payment details, checking operational information for completeness, and coordinating follow-up with banks, custodians, administrators or clients where required.

. Assisting with investor subscription, redemption, transfer, distribution, cash proceeds and contract note follow-up matters.

. Supporting client queries and operational coordination where investors require information on distributions, redemption proceeds, cash movements, payment status or related documentation.

. Maintaining records of key fund matters, investor communications, operational instruction sand outstanding follow-up items.

. Placing trade instructions with banks, brokers or custodians based on instructions received from the RM / investment manager, and following up on trade execution, settlement, confirmations and related operational matters.

. Assisting with client and investor onboarding reviews, including KYC documentation, accredited investor checks, source of wealth / source of funds review and screening follow-up.

2. Reporting / Operations /Administration

. Supporting onboarding of banks, brokers, custodians, relationship managers and external counterparties.

. Preparing and coordinating account opening, account maintenance, authorized signatory updates, trading authority, LPOA, SFTP / data feed access and reporting access arrangements.

. Acting as a point of contact between fund administrators and investors for new subscriptions into the company's sub-funds.

. Assisting with investor onboarding into the fund administrator's onboarding process, including coordination of subscription documents, KYC information, supporting documents and follow-up queries.

. Coordinating with investors, fund administrators and internal stakeholders to ensure subscription onboarding matters are followed up and completed.

. Liaising with technology vendor and other reporting platforms or service providers on reporting access, SFTP setup, data feeds and consolidation matters.

. Acting as a central point of coordination between management, clients, fund administrators, banks, brokers ,custodians, auditors, compliance consultants and other service providers.

3. Ad-hoc / operational projects

• Assist with operational initiatives such as process improvements, document template standardization, vendor onboarding, and office set-up changes.
• Provide ad-hoc administrative support to investment/operations/compliance teams as assigned.

Requirements

• Diploma or Degree with relevant experience in administration/office management experience in an MFO, asset management, financial services, accounting, legal, or professional services environment is preferred.
• Strong attention to detail and accuracy (especially for schedules, documentation, and numbers).
• High integrity and discretion comfortable handling confidential information.
• Strong multitasking, prioritization, and follow-through skills in a fast-paced, high-accountability setting.
• Proficient in Microsoft Office (Excel, Word, Outlook).