Operations Officer - Center Operations Control Department

The Operations Officer identifies, analyzes, and implements process improvement initiatives and system enhancements to drive operational efficiency, strengthen process/controls, streamlines operations and fuel sustainable business growth. Collaborates cross-functionally to optimize processes, implements industry-leading best practices, and drives strategic initiatives while ensuring robust risk management and operational excellence. Guides and trains Operations team members to deliver quality output and meet performance standards. Works closely with the Department/Division Head to accomplish strategic goals, ensures efficient operational management, and identifies opportunities for departmental growth and improvement.

QUALIFICATIONS:

Education:

• Bachelor's degree in Business, Finance, or a related field

Experience

• At least 3 years adequate experience in Consumer Finance/Lending Operations.
• Proven track record of leading teams, managing operational risks, and delivering process improvements

Business Understanding:

• Possesses knowledge of lending processes & regulatory compliance.
• Adept at aligning goals with corporate objectives, driving management initiatives, and optimizing resources to achieve strategic outcomes.
• Fosters culture of innovation and continuous improvement.