OPERATIONS OFFICER

The Operations Officer is responsible for ensuring the efficient, accurate, and compliant delivery of operational services, managing day-to-day operations, driving process improvements, mitigating risks, and supporting business objectives.

Responsibilities

• Delivers accurate, timely, and high-quality operational services and support.
• Monitors service levels, productivity, quality standards, and operational performance.
• Manages operational processes, transactions, systems, resources, and projects.
• Resolves client inquiries, complaints, escalations, and operational issues.
• Ensures compliance with policies, regulations, and internal controls.
• Identifies and implements process improvements, automation, and operational enhancements.
• Mitigates operational, financial, and compliance risks.
• Coordinates with stakeholders and cross-functional teams to support business goals.
• Analyzes issues and recommends solutions to improve efficiency and service delivery.
• Leads, coaches, and develops team members to drive high performance.
  
  

Qualifications

• Bachelor's degree in a business, finance, accounting, technology, or related field.
• Relevant experience in banking operations, financial services, risk management, or related operational functions.
• Knowledge of banking operations, risk management, internal controls, and regulatory compliance.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience in process improvement, project management, and operational excellence.
• Proven leadership, coaching, and decision-making capabilities.
• Ability to manage complex issues, client escalations, and regulatory requirements while balancing business and customer needs.