Company Overview: A holistic wellness and healing center based in Makati City that focuses on integrating traditional healing practices with modern wellness therapies. The center provides personalized programs designed to support physical, emotional, mental, and spiritual well-being through a whole-person approach to health
Position: Wellness Center Operations Manager
Reports To: President
Direct Reports: Nurse Therapists, Massage Therapists, Housekeeping Attendant
Location: Makati City
Schedule: Monday to Saturday
Position Summary
The Operations Manager will be responsible for managing daily operations, optimizing processes, and ensuring exceptional service delivery to clients. This role requires strong leadership, strategic thinking, and a commitment to high standards of service and quality.
ESSENTIAL DUTIES
- Develop, implement, and recommend marketing and sales strategies and promotions.
- Develop, implement, and recommend operational policies, procedures, and protocols to optimize the operations of the wellness center and ensure compliance with industry standards.
- Oversee and manage the daily clinic operations, including scheduling of staff, staffing, inventory management of supplies, facility cleanliness, and maintenance, invoicing, collection, and procurement, labeling of stocks, strict issuance of oils
- Submit Daily Operations Report to the President every end of the day, which includes but not limited to the following:
a. Attendance
b. Clients
c. Treatments done
d. Summary of collection
e. Reporting of any issues for the day
f. Status of cleanliness, maintenance, room set-up
g. Schedule for the next day
h. Incident report of any non-compliance
- Daily meeting with the President.
- Communicate daily attendance to the President on or before 8am.
- Bring home company phone, if not available to answer the call, call back within an hour, and respond to text messages immediately.
- All company communication shall be done using the company phone.
- The Operations Manager is tasked to always man the reception area, to attend to clients, offer drinks, and collect payment.
- Lead and motivate the team, fostering a positive work environment and providing guidance and support as needed.
- Collaborate with the heads and staff to ensure seamless coordination and communication across all functions.
- Monitor and analyze key performance indicators to assess the performance of the wellness center and staff and identify areas for improvement.
- Schedule services to maintain cleanliness and sanitation standards for all work areas, treatment area and guest houses.
- Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, and respect for others. Serve as role model to staffs and show a sense of professionalism.
- Address client concerns or issues promptly and effectively, maintaining a high level of client satisfaction.
- Ensure adherence to regulatory requirements, health, and safety standards in all aspects of wellness center operations.
QUALIFICATIONS
- Graduate of Bachelor's degree in Healthcare Administration, Business Management, or a related field; Master's degree preferred but not required.
- Proven experience (4+ years) in a managerial or leadership role within healthcare, wellness, or similar industry.
- Strong leadership skills with the ability to inspire and motivate a diverse team towards achieving common goals.
- Excellent organizational, analytical, and problem-solving abilities to address operational challenges effectively.
- Solid understanding of healthcare operations, compliance, and regulatory requirements.
- Exceptional communication and interpersonal skills to interact with staffs, clients, and stakeholders.
- Proficiency in using relevant software and systems (MS Office, Client Satisfaction Survey, etc).
- Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
- Commitment to maintaining high standards of service quality and continuous improvement.
