Operations Manager (Travel Operations)
Location: Makati
Work Setup: Onsite
Work Schedule: Monday to Friday, Dayshift
Job Summary
The Operations Manager is responsible for overseeing day-to-day travel operations, ensuring smooth execution of bookings, reservations, and ticketing services. The role focuses on operational efficiency, client satisfaction, and strong coordination with airlines and partners, while leading a team and managing high-level client requirements including VIP bookings.
Key Responsibilities
- Oversee daily travel operations including reservations, ticketing, and booking management
- Handle complex and VIP travel arrangements including high-priority and executive bookings
- Build and maintain strong relationships with airlines and travel partners
- Lead and manage operations teams to ensure service excellence and efficiency
- Monitor operational performance, service levels, and key metrics
- Resolve escalations, operational issues, and client concerns
- Implement process improvements to enhance efficiency and service quality
- Coordinate with internal teams to ensure seamless service delivery
Qualifications
- Bachelor's degree in Tourism, Hospitality, Business, or related field
- Strong experience in travel agency operations, ticketing, and reservations
- Knowledge of booking systems such as Amadeus, Sabre, or similar tools
- Proven leadership and people management experience
- Strong stakeholder management and coordination skills
- Experience handling VIP or corporate travel accounts is an advantage
