Operations Manager (Trade-In ) - SEA

About us

bolttech is an international insurtech with a mission to build the world's leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

In this position you will

…lead our multi-channel trade-in operations across South East Asia. Be accountable for all day-to-day trade-in operations (including pricing and asset management) across the region, develop business cases and seek new business growth.

You will be responsible for

• Driving the profitable use of the trade-in programmes in all channels across the region.
• Developing and deploying the physical trade-in infrastructure.
• Reviewing, qualifying and robustly challenging business cases for new opportunities before seeking approval.
• Accountability of the operational and commercial relationships with back-end trade-in suppliers.
• Managing both buy and sell pricing to drive optimal margin creation.
• Deciding the future strategic direction of trade-In, in collaboration with Finance, Sales and business operations.
• Planning and executing operational and commercial changes to achieve market leading customer experience in the trade-In proposition.
• Achieving Key Performance Indicator (KPI) targets, both internal and external
• Undertaking regular reviews of competitor markets identifying key development areas and gaps in the market.
• Working across the wider global group to ensure we optimise trade-in as a product and leverage local market knowledge.

For you to be successful

…we expect you to be able to demonstrate the following key competencies: Impactful

• Be an Impactful and Influential performer, driving continuous improvement.
• Focused on objectives and identifies activities and key results required to meet them
• Takes accountability and self-motivated to deliver results even in situations which are not straight-forward.

Customer Focus

• Be customer focused, understanding and anticipating customer needs
• Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning
• Uses feedback and data to provide examples to improve internal processes and services to clients

Creative

• Demonstrate creative awareness, take advantage of new opportunities and innovations
• Identifies beneficial new approaches and ways of looking at problems, introduces them within team
• Experiments with new trends and innovations and is an early adopter where they can benefit team

Literacy – Digi, Tech & Data

• Be data literate, be able to explain and use technology in a data native and data driven environment.
• Uses appropriate data, technology and digital solutions to communicate, solve problems, and access, manage, integrate, evaluate, and create information.

Qualification and skills

• Three (3) years minimum experience of working in Operations or Supply Chain within the Telecommunication industry.
• Specific understanding or experience of working the trade-in market preferred.
• Ability to drive change and demonstrated ability to accomplish results, meet deadlines and commitments.
• Proven Account management skills & strong leadership.
• Excellent written and verbal communication skills (fluent in English).
• Strong analytical and problem-solving skills.
• Strong financial acumen and understanding of Profit and Loss (P&L) management.
• Can-do proactive attitude with the determination to see through change.
• Ability to work effectively across a complex matrix organisation and establish strong working relationships with internal and external stakeholders.
• Superior influencing and interpersonal skills, necessary to affect strategy and policies at both the technical and senior executive level.