Operations Manager

About the Role

Desired Experience Range 5 years in the role Location of Requirement BGC

Responsibilities

• Responsibility of / Expectations from the Role
• 1 Client management
• 2 KPI Attainment –NPS, CSAT, Absenteeism, sales and collection
• 3 Managed both CS and inbound collection

Qualifications

• Desired Experience Range 5 years in the role

Required Skills

• Desired Competencies (Technical/Behavioral Competency) Must-Have
• Has managed a customer service account preferable with telco, utilities experience.
• Understands CSAT, NPS and manage client interaction.
• 5 to 7 team managers

Preferred Skills

• Good-to-Have Green belt