T
Operations Manager
T
Operations Manager
Tata Consultancy Services12-14 Years
- Posted 7 hours ago
- Be among the first 10 applicants
Job Description
Desired Competencies (Technical/Behavioral Competency)
- 12+ years of IT infrastructure operations experience, including at least 5 years in an operations management or service delivery leadership role.
- Experience managing large BFSI or banking managed services accounts.
- Demonstrated ability to lead distributed, multi-tower operations teams.
- Experience managing senior customer stakeholders and complex operational escalations
Responsibility of / Expectations from the Role
- Consistent achievement of contractual SLAs and KPIs
- Reduced MTTR and effective major incident recovery
- Timely, evidence-based RCA and preventive action closure
- Improved change success rate and lower change-related incidents
- Reduction in aging, repeat, and avoidable incidents
- Improved stakeholder confidence and service experience
- Timely closure of actions, risks, and audit observations
- Measurable productivity, reliability, and monitoring improvements
More Info
Key Skills
Managing large BFSI or banking managed services accounts
Managing senior customer stakeholders
Complex operational escalations
About Company
Skills:
HR technology, HR Shared Services, Hr Operations, project management, Ms Office Applications, time-management skills, People Management, Team Leadership
Skills:
Advanced Excel, Quality Assurance, Operations Management, Client Management, Productivity and Utilization, Root Cause Analysis, Operational Risk Management, Workforce Management, BPO Leadership Experience, Attrition and Absenteeism, Lean Six Sigma