Operations Manager

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As an Operations Manager, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do:

• Responsible for the management of the unit and the performance of all employees
• Manage the group and deliver the goals and metrics of each
• Serve as primary client and UGS contact
• Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring, and special projects
  
  

• Bachelor's degree, any field
• Experience as a BPO Account/ Operations Manager for at least 2 years
• Must have at least 2 years of BPO experience in Financial Programs
• Managerial experience of teams greater than 40 FTE
• Excellent interpersonal and leadership skills.
• Excellent written and verbal communication skills.
• Strong planning, change management, and organizational skills.
• Demonstrate ability to solve problems, achieve results, and foster strong customer service orientation.
• High degree of initiative, team building and dedication to effective positive change.
• Willing to work on any shift schedule, especially graveyard
• Willing to work in Cagayan De Oro
  
  

Why Join Us

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we're more than a workplace—we're a community that's invested in your success. If you're ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!