JOB CODE
PHL5132
Operations Manager, Supply Chain
MANAGEMENT LEVEL
7 Manager
DISCIPLINE
Supply Chain Operations
REPORTS TO
Operations Director
FSLA CLASSIFICATION
Exempt
The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction.
Position Overview
JOB CODE
PHL5132
Operations Manager, Supply Chain
MANAGEMENT LEVEL
7 Manager
DISCIPLINE
Supply Chain Operations
REPORTS TO
Operations Director
FSLA CLASSIFICATION
Exempt
The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction.
Essential Job Skills/Duties
- Plans, organizes, and manages manufacturing processes to meet production targets.
- Monitors workflow and adjusts schedules as needed to ensure timely delivery.
- Identify and implement process improvements to increase efficiency and reduce waste.
- Utilize lean manufacturing and Six Sigma principles where applicable.
- Ensure products meet quality standards and regulatory requirements.
- Collaborate with the Quality team to implement corrective actions when needed.
- Supervise and mentor production supervisors and staff.
- Foster a culture of continuous improvement, accountability, and teamwork.
- Oversee inventory levels, raw material usage, and equipment maintenance.
- Coordinate with OQES to ensure smooth operations.
- Prepare and present operational reports to senior management.
- Analyze production data to identify trends and areas for improvement.
- Enforce safety protocols and ensure compliance with local and international regulations.
- Conduct regular safety audits and training sessions.
- Lead daily warehouse and logistics operations.
- Own service, cost, and quality KPIs.
- Optimize inventory accuracy and replenishment.
- Drive continuous improvement initiatives.
- Coordinate cross-functional supply planning.
- Resolve escalations and operational bottlenecks.
Required Technical Skills
- ERP and WMS proficiency.
- Advanced Excel and data analysis.
- Inventory control methodologies.
- Lean and process mapping.
- Capacity and demand planning.
- Carrier and 3PL management.
Required Soft/Leadership Skills
- Clear, concise communication.
- Decision making under pressure.
- Coaching and team development.
- Stakeholder alignment and influence.
- Change management execution.
Required Education & Experience
- Bachelor's in supply chain Business or Engineering Course or related field.
- 10 years operations management experience.
- Track record improving KPIs.
- Experience leading cross-functional teams.
Preferred Education & Experience
- Master's in operations or business.
- High-volume omnichannel experience.
- Start-up or scale-up environment success.
Required Licenses/Certifications
- Lean Six Sigma Green Belt.
- Forklift safety certification.
- OSHA safety training completion.
Preferred Licenses/Certifications
- Problem solving skills (FMEA, MSA, SPC, DOE), Six Sigma Green Belt certified
- APICS CPIM or CSCP.
- PMP certification.
Supervisory Responsibilities
- Directly supervises Operations Supervisors.
- Manages vendor and 3PL performance.
Travel Requirements
- Travels: Supplier, 3PL, and site visits.
- % of Time: Up to 20%.
- Overnight Travel: Occasional.
Physical Demands & Working Conditions
- Stationary Position: Frequently
- Vision: 20/20 corrected vision
- Hearing: Receive detailed information if spoken to
- Pushing/Pulling/Reaching: Occasionally
- Climb: Occasionally
- Kneel: Occasionally
- Grab: Frequently
- Bend: Frequently
- Lift/Carry Over: Up to 40 lbs
- Wet or Humid Conditions: Occasionally
- Moving Mechanical Parts: Frequently
- Heavy Machinery: Occasionally
- High Places: Rarely
- Fumes or Airborne Particles: Occasionally
- Toxic or Caustic Chemicals: Rarely
- Outdoor Frequency: Occasionally
- Electricity: Rarely
- Explosives: Never
- Radiation: Never
- Loud Noise: Occasionally
- Other Environmental: Temperature fluctuations in warehouse
