Operations Manager

US Banking Collections or US Banking Financial

Work Experience Requirements

Minimum of 4 to 5 years of Customer service experience in Business Process Off-shoring with 2 yrs of supervisory experience

Knowledge of Mortgage/HELOC documentation

Familiarity with income documents (pay stab, W2s, 1099) for loan completeness

Knowledge of Deed and its role in HELOC loans

Educate applicants on loan application process, guiding them through required steps and documentation

Verification of customer, third party authorization etc.

Must possess strong decision making and accountability skills

Knowledgeable of best practices within a service-oriented sales environment

Strong training and presentation skills

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