Operations Manager

Job Summary:

The Operations Manager is responsible for driving the overall operational performance by ensuring the achievement of sales, profitability, operational excellence, and customer service objectives across assigned stores. The role provides strategic direction and operational oversight to Store Managers, ensuring compliance with company standards while fostering a high-performing and customer-focused culture. The Operations Manager partners closely with Head Office support groups to implement business strategies, optimize store operations, and develop store leadership capabilities.

Job Responsibilities:

• Lead and oversee the operations of assigned stores to achieve sales, profitability, and operational targets.
• Drive operational excellence by ensuring compliance with company standards, policies, and security procedures.
• Analyze business performance and implement strategies to improve sales, productivity, and overall store results.
• Coach, develop, and lead Store Managers to build high-performing teams and strengthen leadership capability.
• Champion exceptional customer experience while collaborating with Head Office and key stakeholders to support business objectives.

Job Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field; an MBA is an advantage.
• Minimum of 3–5 years of leadership and operations management experience, preferably in a retail or multi-store environment.
• Competencies in strategic planning, project and change management, cross-functional collaboration, time management, and the effective use of business applications and productivity tools.