The Operations Manager ensures the smooth functioning of all operational aspects within the company, including guest relations, customer service, and overall guest satisfaction. This role involves overseeing front office tasks, reservations, guest requests, and handling guest concerns.
Duties and Responsibilities:
- Oversee overall management, planning and controls of operations including the daily operations of the front office, housekeeping, and entire property.
- Ensure compliance with safety protocols and local regulations.
- Inspect property and coordinate repairs with the engineering department.
- Uphold sanitation, security, and safety standards in guest rooms and work areas.
- Direct and manage activities of the business in accordance with the business plans and sales and marketing strategy.
- Enhance operational systems, processes and policies in support of productivity improvement, cost savings, and/or increase revenue generation.
- Keep management informed by preparing sales reports; making presentations; interpreting information; making recommendations.
- Develop and ensure implementation of standard operating procedures and processes.
Qualifications:
- College graduate preferably in hotel management or business administration/management.
- Preferably with at least 10 years work experience in operations with any hotel or service oriented organization.
- Results oriented and able to effectively collaborate with diverse individuals/teams.
- Organized with strong time management.
- Displays initiative, commitment to professional values as well as integrity.
- Excellent interpersonal skills
- OSH and Safety Certifications are an advantage
