Job Summary
Operations Manager are responsible for overseeing the collection efforts of an organization, ensuring that the company recovers its debts in a timely manner. They also develop and implement strategies to increase the effectiveness of the collections process.
Job Description
- Responsible for the endorsement and pull out of delinquent accounts to/ from 3rd party collection agencies
- Assist on RO's concerns and inquiries (Reports, Accounts etc.)
- Train and support Supervisor in handling team members
- Set targets and monitor performance of the collections team
- Responsible for monitoring of daily payments, posting to collection system and providing selective to agency
- Monitoring on daily, weekly and monthly report
- Make a quarterly performance appraisal of Supervisor
- Daily/Weekly/Monthly consolidation of MIS reports of in-house or external collectors
- Responsible for sending collection reminder SMS and Email blasts to current accounts
- Report on collection activity and accounts receivable status
- Resolve high-level disputes or complaints regarding collections practices
- Implement quality assurance measures for products/services and monitor production KPIs
- Prepare and present reports on collection activities and progress
- Back up trainer
Requirements
- Must have experience as Operation Manager
- Currently working in retail credit or 3rd party's agency Minimum of 5 years of experience in collections or a related field,
- With at least 3+ years in a leadership role.
- Must have experience in managing a team with at least 20+ FTEs
