Operations Manager

We are looking for an Operations Manager accountable for the consistency, quality, and structure of Neurones IT Asia's Managed Services delivery across the region for our Bangalore location.

Key responsibilities:

• You will be accountable for the consistency, quality, and structure of Neurones IT Asia's Managed Services delivery across the region.
• The role covers two delivery models running in parallel: the Shared Service Center (mutualized, standardized, multi-client, India-based) and the Dedicated Service Centers (client-specific, customized SLA, delivered from India, Singapore or hybrid setups, managed by a dedicated SDM).
• Monitor ITIL processes execution across all accounts: Incident, Problem, Change, Release, Knowledge, Vendor Management.
• Three core missions define this role:
• Run: ensure operational performance and SLA achievement across all accounts.
• Build: bring structure to our delivery model by enforcing best practices, standardizing processes, and raising the maturity of the SDMs.
• Support growth: contribute to pre-sales and tender responses by formalizing our operational know-how into reusable assets.

Required Skills & Qualifications:

• 10 to 15 years in an IT Services / Managed Services environment.
• At least 5 years in an Ops Manager, Senior SDM, or Head of Delivery role within a service center setup.
• Proven track record managing teams of 30+ across multiple clients and technologies.
• Direct exposure to international clients (APAC, Europe preferred), comfortable working with multicultural stakeholders.
• Hands-on experience with both shared and dedicated delivery models.
• Experience contributing to pre-sales activities (RFP responses, client presentations) is mandatory.
• Infrastructure & Cloud: Windows/Linux, AWS/Azure/GCP, VMware, monitoring stacks.
• Application support & DataOps: AMS principles, ETL/batch job monitoring, API health.
• Observability tooling: experience with at least one industry-standard platform.
• Ticketing/ITSM: ServiceNow, Jira Service Management or equivalent.
• ITIL v3 or v4 certified, working knowledge of Agile/SCRUM.