Job Summary
We are seeking a commercially driven and hands-on Operations Manager – Leasing & Hospitality to oversee business operations with a strong focus on leasing growth, profitability, people management, and operational excellence.
Key Responsibilities
Business & Financial Management
- Monitor and analyze P&L, revenue, expenses, occupancy, collections, and profitability to support business decisions.
- Manage operating expenses and budgets while identifying opportunities to improve cost efficiency.
- Develop initiatives to increase leasing revenue, occupancy, tenant retention, and overall profitability.
- Prepare regular business and operational reports, including performance analysis, variances, and recommendations.
Leasing, Property & Hospitality Operations
- Oversee day-to-day operations across the residential leasing portfolio and hospitality business.
- Monitor leasing performance, tenant relations, collections, renewals, unit readiness, and maintenance coordination.
- Ensure consistent operational and service standards across teams.
- Manage vendors, contractors, and third-party service providers.
People Management
- Lead, coach, and develop Team Leads and operational teams across leasing, tenant relations, administration, maintenance, and hospitality.
- Establish clear KPIs, performance expectations, and accountability measures.
- Partner with HR on recruitment, performance management, employee development, and retention.
- Ensure proper training and back-up coverage for critical roles.
Administration, Contracts & Compliance
- Oversee contracts, leases, vendor agreements, business documentation, and internal records.
- Coordinate with government agencies regarding licenses, permits, registrations, renewals, and inspections.
- Ensure compliance with applicable LGU, BIR, SEC, DOLE, and other regulatory requirements.
- Maintain strong internal controls and proper documentation across business operations.
SOP & Process Improvement
- Develop, implement, and continuously improve SOPs, workflows, and internal controls.
- Conduct operational reviews and address process gaps and inefficiencies.
- Lead SOP training and ensure consistent implementation across teams.
- Identify and implement systems and processes that improve operational efficiency and scalability.
Owner Partnership & Business Growth
- Work closely with the Owner/President to translate business priorities into actionable plans.
- Provide data-driven recommendations on revenue growth, cost optimization, resource allocation, and operational priorities.
- Identify opportunities to expand and strengthen the leasing business.
- Drive execution of key business initiatives and ensure timely completion of agreed priorities.
Qualifications
- Bachelor's degree in Business Administration, Finance, Real Estate Management, Property Management, Operations Management, Hospitality Management, or a related field.
- 5–7 years of progressive operations leadership experience in property management, leasing, real estate, hospitality, serviced residences, or a related industry.
- Experience in residential/condominium leasing or property management is highly preferred.
- Strong financial acumen with experience in P&L analysis, budgeting, OPEX management, and cost control.
- Proven experience in people management, SOP/process development, and operational improvement.
- Strong analytical, communication, problem-solving, and stakeholder management skills; highly organized and comfortable working in a fast-paced, owner-led environment.
- Willing to work on-site in Malate, Manila, with flexibility based on operational requirements.
