We're Hiring: Operations Manager – IT Service Desk
Work Where People Matter
At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.
Why You'll Love It Here
- Growth you can see – promotions and career paths await
- Learning that sticks – trainings to sharpen your skills
- A workplace that cares – inclusive, supportive, and people-first
- Health coverage you can count on
- Rewards when you refer friends to join the team
Your Day-to-Day
- Implement and oversee the quality of deliverables while managing team relationships to ensure exceptional performance
- Lead and deliver complex client engagements, identifying, designing, and implementing creative business solutions
- Provide excellent customer service and assess client needs
- Participate in the development and presentation of proposals for business development
- Balance stakeholder needs and ensure achievement of shared goals
- Establish operational objectives and work plans, delegate assignments to Team Leads, and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction
- Analyze performance trends, recommend process improvements, and drive resolution
- Collaborate with support groups to identify process gaps and implement action plans
- Perform other tasks assigned by the immediate reporting manager
What We're Looking For
- Bachelor's Degree in any discipline, with at least 3 years of experience in IT Infrastructure Management/Support or Enterprise Service Desk environments
- 2+ years of Manager-level team leadership experience is highly preferred; experienced Supervisors are also encouraged to apply
- ITIL certification or similar technical certification preferred but not required
- Strong knowledge of ITSM processes
- Lean Six Sigma Green Belt training/certification or equivalent is a significant advantage
- Proficiency in Excel, quality tools, data analysis, and reporting
- Excellent stakeholder management and communication skills
- Willingness to work on a 24/7 shifting schedule, including holidays, weekends, and rest days, depending on business needs
- Must be amenable to full onsite work in Eastwood, Quezon City
About Tech Mahindra Philippines
We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.
Your Next Move
If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.
