Implement and oversee the quality of deliverables while managing team relationships to ensure exceptional performance
Lead and deliver complex client engagements, identifying, designing, and implementing creative business solutions
Provide excellent customer service and assess client needs
Participate in the development and presentation of proposals for business development
Balance stakeholder needs and ensure achievement of shared goals
Establish operational objectives and work plans, delegate assignments to Team Leads, and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction
Analyze performance trends, recommend process improvements, and drive resolution
Collaborate with support groups to identify process gaps and implement action plans
Perform other tasks assigned by the immediate reporting manager
Qualifications:
At least 3 years of experience in IT Infrastructure Management/Support or Enterprise Service Desk environments
2+ years of Manager-level team leadership experience is highly preferred; experienced Supervisors are also encouraged to apply
Proficiency in Excel, quality tools, data analysis, and reporting
Excellent stakeholder management and communication skills
