Operations Manager- Insurtech

A fast-growing insurtech and insurance brokerage firm that leverages digital technology to simplify insurance access, distribution, and customer experience across Southeast Asia.

Claims Operations & Service Center Network

• Oversee claim analysis and coordination performed by the Claim Associate, ensuring accuracy and completeness of assessments.
• Build, maintain, and expand relationships with service centers and repair partners to expedite claims and improve resolution quality.
• Set and monitor claim turnaround time (TAT) targets and service level agreements (SLAs).
• Act as the escalation point for complex, disputed, or delayed claims.
• Identify recurring claim issues and drive process or partner-network improvements.

Process Improvement & Technology

• Leverage technology and tools (e.g., trackers, dashboards, spreadsheets, and workflow/automation tools) to streamline claims and invoicing processes.
• Identify manual or repetitive tasks across the team and introduce simple automations or system improvements to increase speed and accuracy.
• Build and maintain trackers and dashboards that provide real-time visibility into claim status, service center performance, and receivables.
• Evaluate and recommend new tools or system enhancements as the team and portfolio scale.

Invoicing & Collections (AR)

• Oversee the preparation, issuance, and accuracy of invoices managed by the Finance Operations team.
• Monitor outstanding receivables and drive timely collection follow-up.
• Review and resolve invoicing discrepancies in coordination with Finance Operations and relevant partners.
• Track and report on collections status and Days Sales Outstanding (DSO).

Team Leadership

• Directly manage, coach, and evaluate the Claim Associate and Finance Operations Associate.
• Set individual KPIs aligned with claims TAT, accuracy, and collections targets.
• Identify process gaps and lead the development of SOPs for claims and invoicing workflows.

Reporting

• Prepare and present regular reports on claims metrics, service center performance, and invoicing/collections status to leadership.