Operations Manager Home Improvement Outbound Sales

Operations Manager – Home Improvement Outbound Sales

Location: Meycauayan City, Bulacan, PhilippinesWorkplace: 100% On-siteEmployment: Full-timeSchedule: U.S. Pacific Time / Philippines Night ShiftCompensation: $8–$10 USD/hour, depending on experience

About Outsource Engage

Outsource Engage supports U.S.-based companies through high-performance outbound sales, lead generation, cold calling, and appointment-setting operations.

As we continue expanding our operations in the Philippines, we are looking for an experienced Operations Manager to lead our on-site outbound sales operation in Meycauayan City, Bulacan.

This position requires direct experience managing teams supporting the U.S. Home Improvement industry.

Role Overview

The Operations Manager – Home Improvement Outbound Sales will be responsible for the daily performance, leadership, accountability, and development of our outbound sales operation.

This is a hands-on sales-floor leadership position.

The ideal candidate has proven experience managing outbound sales, appointment-setting, cold-calling, or lead-generation teams for U.S. Home Improvement campaigns and understands how to drive performance through coaching, KPI management, call reviews, accountability, and process improvement.

This is NOT a remote or hybrid position.

Candidates must be able to work 100% on-site in Meycauayan City, Bulacan and work according to a U.S. Pacific Time schedule.

Key Responsibilities

• Manage the day-to-day performance of outbound sales and appointment-setting teams.
• Lead, coach, and develop sales agents, supervisors, and team leaders.
• Monitor KPIs including appointments, conversion rates, productivity, attendance, call quality, and overall campaign performance.
• Conduct regular call reviews and provide coaching on:
• Pitch delivery
• Objection handling
• Discovery questions
• Lead qualification
• Appointment setting
• Closing techniques
• Ensure agents meet client requirements and Home Improvement lead-quality standards.
• Identify performance gaps and implement coaching plans and corrective actions.
• Maintain strong accountability, attendance, professionalism, and sales-floor discipline.
• Work closely with Training, Quality Assurance, Recruitment, and company leadership.
• Assist with recruiting, onboarding, and developing new team members.
• Improve scripts, workflows, processes, and operational procedures.
• Analyze performance data and identify opportunities to increase conversion and productivity.
• Prepare regular operational reports for senior leadership.
• Help scale the Philippines operation as new agents, teams, and campaigns are added.

Required Qualifications

• Minimum 2 years of experience directly managing people, sales teams, or call center teams.
• Previous management experience supporting U.S. Home Improvement campaigns is required.
• Strong experience managing outbound sales, cold calling, lead generation, and/or appointment-setting teams.
• Experience with Home Improvement verticals such as:
• Remodeling
• Roofing
• Windows and doors
• Solar
• HVAC
• General Home Improvement
• Other U.S. home-services campaigns
• Strong understanding of call center and sales KPIs.
• Experience coaching agents and team leaders to improve conversion and performance.
• Experience conducting call evaluations and working with Quality Assurance teams.
• Strong understanding of performance management and accountability.
• Experience using CRM systems, dialers, call center platforms, and reporting tools.
• Strong analytical and problem-solving skills.
• Excellent spoken and written English communication skills.
• Strong leadership presence and ability to manage a fast-paced sales environment.
• Ability to work effectively with U.S.-based leadership and clients.
• Must be available to work according to a U.S. Pacific Time schedule.
• Must be able to work 100% on-site in Meycauayan City, Bulacan.

Preferred Experience

Additional consideration will be given to candidates with experience in:

• U.S. Home Improvement campaigns
• Remodeling
• Roofing
• Solar
• Windows and doors
• Appointment setting
• Lead generation
• BPO / Call Center Operations
• Outbound telesales
• Sales coaching
• Quality Assurance
• Training
• Campaign launching and scaling

What We Are Looking For

We are not looking for someone who simply manages schedules and reports.

We are looking for a leader who can build and manage a high-performance outbound sales floor.

The right candidate should be comfortable:

Leading from the floor → Coaching agents → Reviewing calls → Analyzing KPIs → Holding teams accountable → Improving conversion → Developing leaders → Scaling the operation.

Compensation$8–$10 USD/hour, depending on experience

Compensation will be determined based on relevant management experience, outbound sales background, and direct experience with U.S. Home Improvement campaigns.

Important

Previous experience managing a U.S. Home Improvement campaign is required for this position.

This is a full-time, 100% ON-SITE role in Meycauayan City, Bulacan. It is not a work-from-home or hybrid position.

Applicants should apply only if they:

• Can reliably commute to Meycauayan for every scheduled shift.
• Have at least 2 years of people-management experience.
• Have managed an outbound sales / appointment-setting operation.
• Have previous experience with U.S. Home Improvement campaigns.
• Can work a U.S. Pacific Time / Philippines night-shift schedule.