Operations Manager
We're looking for a reliable and detail-oriented Operations Manager to help keep Hiraya's operations team organized, aligned, and accountable. You'll coordinate across inventory, fulfillment, supply chain, and customer success helping build systems, ensure compliance, and resolve issues before they escalate. If you thrive on structure, teamwork, and smooth execution, this role is for you.
Scope of Work / Key Responsibilities
1. Cross-Functional Coordination & Workflow Alignment
2. Process Building & Systems Improvement
3. Operational Readiness & Execution Oversight
4. Reporting Oversight & Admin Compliance
5. Team Support & Culture Building
Qualifications
- 35 years of experience in operations, logistics, or supply chain management ideally in retail, FMCG, or e-commerce environments.
- Proven ability to lead small teams or cross-functional groups, ensuring clear communication, coordination, and accountability.
- Experience in building or improving processes and systems (e.g., order flow, inventory tracking, fulfillment coordination, or vendor management).
- Strong project management and problem-solving skills can anticipate issues and drive timely solutions.
- Excellent communication skills can bridge warehouse, back-office, and management teams effectively.
- Tech-savvy and comfortable using digital tools like Google Sheets, Drive, project trackers, and e-commerce platforms.
- Highly organized, dependable, and calm under pressure; able to maintain structure amid multiple moving parts.
- Demonstrated maturity and leadership presence balances empathy with accountability.
- Bachelor's degree in Business, Operations Management, Industrial Engineering, or related field preferred (or equivalent practical experience).
- Amenable to a hybrid work setup with regular onsite coordination (23x per week).
