Operations Manager

We are Southeast Asia's leading gifting e-commerce company, on a mission to make gifting thoughtful, affordable, and convenient across the region. Backed by international investors, we are a young, dynamic, fun, and multi-disciplinary team with years of experience in e-commerce.

We are looking for a highly driven Operations Manager to lead the end-to-end operations of FlowerStore and Potico, which run as a single integrated outlet from an operational standpoint. This role owns production, fulfillment, logistics, inventory, customer service, and operational performance — ensuring orders are delivered reliably, efficiently, and at the quality standard our customers expect, including through high-volume peak gifting seasons.

The ideal candidate is a hands-on operations leader who pairs operational rigor with commercial judgment, working closely with senior management to drive service levels, cost efficiency, and scalable growth.

Responsibilities:

• Own the end-to-end operations, covering production, fulfillment, logistics, inventory, and customer service.
• Set and deliver on operational KPIs (on-time delivery, order accuracy, cost per order, NPS, CSAT) and report performance weekly to management.
• Manage production operations to ensure output meets quality standards and volume requirements, including perishable and made-to-order items.
• Plan and manage operational capacity for peak gifting seasons (e.g., Valentine's, Mother's Day, Christmas), ensuring service levels hold under volume spikes
• Oversee fulfillment and logistics end to end, building and managing the third-party logistics, courier, and supplier network, negotiating terms and managing performance.
• Work with Commercial and Procurement to optimize inventory to balance availability, freshness/perishability, and working capital.
• Lead the customer service function to maintain high satisfaction and resolve issues quickly.
• Continuously analyze and improve operational processes to drive efficiency, accuracy, and cost reduction.
• Manage operational budgets and cost lines, working with Finance on forecasting and unit economics.
• Coach and develop operations team members, building bench strength and a culture of accountability.
• Coordinate closely with Commercial, Marketing, Tech, and Finance to align operations with demand and company targets.

Qualifications:

• Bachelor's degree in Operations, Supply Chain, Engineering, or a related field.
• Proven experience running e-commerce, retail, logistics, or fulfillment operations at scale, ideally in a fast environment.
• Strong track record of improving service levels and operational cost efficiency through data and process.
• Excellent analytical, problem-solving, and decision-making skills, with strong attention to detail.
• Excellent verbal and written communication and interpersonal skills, able to work across all levels.
• Hands-on, builder mentality comfortable in a constantly evolving environment.
• Strong ethics, compliance mindset, and ownership.

About the Group

Flowerstore Group, with operations in the Philippines, Vietnam, Thailand, and Singapore is the biggest gifting e-commerce company in Southeast Asia. Founded in 2018 in the Philippines, FlowerStore has provided over a million customers with a wide range of products across many different categories, from flower bouquets to personalized products, cakes, gourmet products, plush toys, preserved flowers, plants, and other gift ideas.

What We Offer

• Join a Growth Mission: Be part of a team making a real difference in the gifting industry.
• Fuel Your Potential: Experience continuous learning through comprehensive training and collaborative knowledge sharing.
• Career Plan
• Learn from the Best: Gain direct guidance and communication with the leadership team.
• Young & Dynamic Culture: Collaborate with a talented and energetic team