Operations Manager - Driver Onboarding and Account Management

Operations Manager — Driver Onboarding & Account Management

About the role

We're hiring an Operations Manager to oversee the driver onboarding and account management process end-to-end. This role monitors the full driver lifecycle, ensures processes run smoothly across teams and regions, steps in to resolve issues, and communicates process updates to the driver community and internal stakeholders.

What you'll own

• Oversee the driver onboarding and account management process end-to-end, ensuring consistency across teams and regions
• Monitor process health and driver activity, identifying and resolving issues as they arise
• Own communication of policies and procedures to the driver community and coordinate with internal departments on rollout
• Ensure compliance with relevant regulatory requirements
• Serve as the key point of contact across departments for driver lifecycle matters
• Lead special projects related to the driver network
• Manage and support Operations Supervisors, ensuring the broader team runs smoothly

What we're looking for

• Several years of experience in operations management, ideally in a fast-paced, field-based, or high-volume service environment
• Strong process-monitoring and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience managing through supervisors/leads, not just individual contributors
• Familiarity with relevant regulatory/compliance considerations, or ability to ramp up quickly
• Strategic, decisive, and comfortable adjusting process on the fly