Flatworld Philippines is a Great Place to Work-certified company committed to the vision of building a diverse and inclusive workplace culture where our employees can thrive. We are looking for passionate, talented, and innovative individuals to join our Team.
The Account Manager is responsible for maintaining strong customer relationships and delivering and improving results across multiple projects they will handle. The core responsibilities would include but are not limited to performance management, client relations, employee satisfaction, and other financial metrics like Shrinkage, Attrition, etc.
Responsibilities:
- Responsible for the day-to-day operations and delivery of operational metrics and client KPIs including daily service level, customer experience, sales numbers, etc.
- Maintain positive relationships with customers by proactively engaging with them in line with their expectations.
- Analyze performance stats to determine the appropriate action to meet goals and identify areas of improvement.
- Motivate and effectively performance-manage the teams to ensure overall targets and business plan delivery.
- Ensure quality standards, data security, and company policy compliance are maintained.
- Reports directly to the Service Delivery Manager
Skillsets:
- Experience in managing both Inbound and Outbound Campaigns.
- Strong Sales Background is an advantage.
- Strong leadership, management, and motivational skills
- Excellent Analytical Skills and detail-oriented.
- Excellent leadership, people management, communication, and influencing skills.
- Ability to translate business strategy into day to day delivery.
Qualifications:
- Bachelors Degree preferred.
- Excellent verbal and written communication skills.
- Good computer skills and the ability to use business support software's. Must be adept in MS Excel.
- Six Sigma training or certification would be preferred.
- Willing to work onsite in Davao City.
- At least 3 years of leadership experience in a BPO setting
