Operations Manager (Customer Success - BPO Industry)

Operations Manager (Customer Sucess - BPO Industry)

Permanent Work From Home | Morning Shift | PHP 100,000 – 150,000 + Uncapped Incentives per month

My Online Staff is excited to offer a Permanent work-from-home position with an Australian morning shift, allowing you to enjoy your evenings. Join our non-toxic culture where your well-being is our priority.

With My Online Staff, You Accomplish More While Juggling Less!

At My Online Staff, we're transforming the virtual workplace by helping companies achieve more with our skilled remote team. Our exceptional staff in the Philippines thrive in a supportive environment, reaching their highest potential.

Why Choose Us

Permanent Work from Home: Enjoy the flexibility and comfort of working from your own home.

Australian Morning Shift: Perfect for those who prefer early hours and love having their evenings free.

Non-Toxic Culture: Be part of a positive and respectful work environment.

Supportive Team: Work with a team that supports your growth and success.

No weekend work: Enjoy your weekends off to relax and recharge. Spend time with your family and loved ones.

Uncapped Commission: Your hard work deserves unlimited rewards!

The Opportunity

We are looking for an exceptional Operations Manager who will serve as the operational leader of My Online Staff .

This is more than a traditional operations role. You will oversee client relationships, lead and develop Virtual Assistants, and guide the broader management team toward achieving company goals. As one of the key leaders within the organization, you will play a critical role in shaping the future growth, performance, and culture of My Online Staff .

We are looking for someone who thrives on accountability, embraces challenges, and is passionate about building high-performing teams while delivering outstanding client experiences.

What's In It For You

Compensation

• PHP 100,000 – 150,000 per month (depending on experience)

Benefits & Incentives

• Permanent Work From Home

• Australian Morning Shift

• HMO upon Probation

• Uncapped Commission Structure

• Tiered Performance Bonuses

• Appliance Incentive Program

• Quarterly Hotel Staycation Incentives

• Yearly International Travel Incentives

• Ongoing Leadership Development and Training

• Opportunity to become a key leader in one of the fastest-growing outsourcing companies serving Australian businesses

What You'll Do

• Lead the day-to-day client Management of My Online Staff

• Manage and strengthen relationships with key clients and stakeholders.

• Oversee multiple Virtual Assistants and management team members to ensure optimal performance and client satisfaction.

• Drive operational excellence through effective systems, processes, and workflow improvements.

• Monitor team and client performance against KPIs, targets, and service standards.

• Coach, mentor, and develop leaders across the organization.

• Collaborate with company directors and senior leadership to execute strategic initiatives.

• Resolve operational challenges quickly and effectively.

• Identify opportunities for growth, efficiency, and scalability.

• Foster a high-performance culture focused on accountability, results, and continuous improvement.

What We're Looking For

Required Qualifications

• Minimum of 5 years of Operations Management experience within the BPO, outsourcing, or remote staffing industry.

• Strong sales background is required.

• Proven experience in both Operations Management and Account Management.

• Demonstrated success managing multiple clients and large teams.

• Strong leadership experience with the ability to inspire, motivate, and develop people.

• Highly target-driven and goal-oriented.

• Excellent communication, negotiation, and relationship-building skills.

• Strong problem-solving and decision-making abilities.

• Comfortable working in a fast-paced, high-growth environment.

• Possesses a strong ownership mentality and a commitment to doing whatever it takes to achieve company goals.

• Passionate about helping My Online Staff reach new heights of growth and success.

Highly Preferred

• Experience managing remote teams.

• Experience in staffing, outsourcing, recruitment, or virtual assistant industries.

• Experience leading managers and department heads.

If You're the Right Person...

You are a results-driven leader who doesn't wait for opportunities—you create them. You know how to lead people, build strong client relationships, drive performance, and execute at a high level. Most importantly, you're excited about helping My Online Staff continue its rapid growth and becoming a major force in the outsourcing industry.

Please read: If you believe you're a great fit for this role, we'd love to learn more about you! Please complete this quick

Personality Test - https://forms.gle/p3zfYqpXAgsq6JJH8

Only applicants who complete the test will be endorsed to the next stage of the hiring process. We look forward to your application.

Apply today and help lead the next chapter of My Online Staff.