Must be amenable to work 100% onsite at our WNS Bridgetowne Site
The candidate should have a minimum work experience of 8+ years with at least 3 – 5 yrs in Travel domain
Should have hands on experience to manage SA/IC (Schedule adherence), Business review Deck, Performance management
Candidate should have experience to identify the Auto Ticket reject reason
Should have hands on experience in usage of Quality methodologies and techniques.
Preferably IATA/ UFTAA Level -1 certified
GDS skill on one and more GDS (World span, Sabre, Galileo, Amadeus and Apollo)
Good understanding about International Ticketing, Exchange, Refunds.• Good understanding about IATA Rules and regulation, Like; Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies.
Proficient in speaking in English Communication Skills
Knowledgeable in Quality tools
Preferably, from Corporate Travel background.
Job Description:
Ensures that all employees have a complete understanding of and adhere to the company's Rules and Regulations.
Manages team meetings and participate in operations/client leadership meetings & conference calls.
Recommends innovative suggestions on incentive programs to motivate floor staff
Monitors AMO's using variety of resources after which coaching in one-on-one improvement sessions or weekly/business review.
Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor, maintaining order and ensuring that company policies are observed. Producing tools for possible use in helping coach and develop the best Service Representatives
Communicates to the AMO's any new requirements, changes, updates on all support related information as well as company information
Interview applicants and select qualified candidates by assessing communication skills and job-related competencies for agent-level positions
Performing special projects & other duties as required
Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence
