Operations Manager

Be part of CIBI Information Inc., a purpose-driven company at the forefront of enabling better credit decisions in the Philippines and beyond.

ABOUT THE ROLE:

The Operations Manager will be working closely with multiple departments in CIBI to ensure the continued focus on the execution of the agreed services plans and initiatives. The primary responsibility is to plan, manage and monitor the implementation of operational activities and processes to deliver on approved operational plans and to continuously enhance service delivery. In essence, an Operations Manager's responsibility will be putting the CIBI's operational strategy into action, while continuously improving the way services are delivered to clients.

DUTIES AND RESPONSIBILITIES:

• Drive the team's performance, translating to continuously meeting client expectation at a minimum
• Work with internal stakeholders in assessing and reviewing improvements in our services
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
• Plan, manage, and monitor the implementation of operational activities and processes to deliver on approved operational plans and to continuously enhance service delivery
• Assist in defining, developing, and communicating the Service Delivery operations process and procedures in line with the company's guidelines
• Contribute to the identification of opportunities for optimal efficiency and drive continual improvements into the delivery process and procedure, which includes identifying and resolving problems; preparing and completing action plans; performing system audits and analyses; managing system and process improvement and quality assurance programs
• Collaborate with multiple departments in streamlining overall processes that impacts Service delivery operations upstream, downstream and stakeholders
• Measure performance of the team i.e. performance appraisals, succession planning, coaching and upskilling

JOB SPECIFICATIONS

Educational Background

• Preferably a graduate of any business or related course

Experience

• Minimum 12 years experience working in operations department (in a Service-related industry)
• With at least 5 years experience in people management and development
• Stakeholder and Vendor relationship management
• Experience in working on internal and external audit is a plus
• Project management is a plus

Technical Skills

• Proficient in Microsoft Office Suite (Word, PowerPoint, and Excel) and GSuite applications

Other Skills

• Excellent verbal and written communication skills
• Logical and analytical thinking
• Entrepreneurial mind-set
• Mental fortitude
• Relational intelligence
• Counterintuitive thinking
• Organizational accuracy