Operations Manager

Operations Manager

Company: CC3 Solutions

Location: Taguig, Philippines (On-site)

Job Type: Full-time, Night Shift

Company Overview

CC3 Solutions is an AT&T Solution Provider based in Taguig, Philippines, delivering customized telecom and IT solutions to businesses throughout the United States. Our expertise spans network, mobility, security, voice, internet, fiber, and cloud-based business solutions. We support organizations of all sizes with strategic technology solutions while operating high-performing sales, support, and back-office teams that drive exceptional customer experience and business results.

As we continue to grow, we are seeking an experienced Operations Manager to oversee multiple business functions and help scale our organization through operational excellence, process improvement, and strong team leadership.

Position Summary

The Operations Manager will serve as a key leader within CC3 Solutions, overseeing the day-to-day operations of technology, IT, finance, back-office administration, customer support, and operational support teams. This individual will be responsible for ensuring that systems, processes, people, and resources are aligned to support company growth and deliver exceptional services to both internal stakeholders and external clients.

The ideal candidate is an analytical and hands-on leader with experience managing cross-functional teams, implementing operational processes, improving efficiency, and driving accountability across multiple departments.

Key Responsibilities

Operational Leadership

• Lead and manage daily business operations across multiple departments.
• Develop and implement operational strategies that support company objectives and growth initiatives.
• Establish and monitor KPIs, service levels, productivity metrics, and departmental goals.
• Drive continuous improvement initiatives to increase efficiency, quality, and profitability.
• Create and maintain standard operating procedures (SOPs) across departments.

Technology & IT Management

• Oversee the company's technology infrastructure, systems, software, and vendor relationships.
• Coordinate with internal teams and external providers to ensure system uptime, security, and performance.
• Evaluate and implement technology solutions that improve productivity and customer experience.
• Manage CRM platforms, communication tools, reporting systems, and operational software.
• Ensure proper data security, compliance, and technology best practices.

Finance & Business Administration

• Work closely with leadership on budgeting, forecasting, financial reporting, and operational planning.
• Monitor departmental spending and identify opportunities for cost optimization.
• Oversee billing, invoicing, payroll coordination, and financial process compliance.
• Ensure accurate reporting and operational controls are maintained.

Back Office & Support Operations

• Manage administrative, customer support, and back-office functions.
• Develop processes that improve responsiveness, accuracy, and customer satisfaction.
• Ensure teams are operating efficiently and meeting established service standards.
• Handle escalations and resolve operational issues affecting customers or internal teams.

People Leadership

• Recruit, train, coach, and develop team leaders and operational staff.
• Foster a culture of accountability, collaboration, continuous learning, and performance excellence.
• Conduct regular performance reviews and provide ongoing coaching and mentorship.
• Support workforce planning and organizational development initiatives.

Reporting & Strategic Planning

• Prepare operational reports and performance dashboards for executive leadership.
• Analyze business trends and identify opportunities for growth and operational improvements.
• Collaborate with sales, marketing, and leadership teams to support company-wide initiatives.
• Lead cross-functional projects and special initiatives as assigned.

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Information Technology, Finance, or a related field.
• Minimum 5 years of leadership experience managing operations, business processes, or multiple departments.
• Proven experience overseeing cross-functional teams in a fast-paced business environment.
• Strong understanding of operational management, process improvement, and KPI tracking.
• Experience managing technology platforms, CRM systems, and business software.
• Excellent analytical, organizational, and problem-solving skills.
• Strong leadership and team development capabilities.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel and reporting tools.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications

• Experience within telecommunications, IT services, BPO, managed services, or technology-driven organizations.
• Familiarity with Zoho CRM and cloud-based business systems.
• Experience supporting U.S.-based clients or remote teams.
• Knowledge of financial reporting, budgeting, and business analytics.
• Project management certification or operational excellence certifications are a plus.

Key Performance Indicators (KPIs)

• Department productivity and efficiency metrics
• Customer satisfaction and support performance
• Technology uptime and system reliability
• Budget management and cost control
• Process improvement implementation success
• Employee engagement and retention
• Operational SLA achievement
• Accuracy and timeliness of business reporting

What Success Looks Like

Within the first 90 days, the successful candidate will:

• Gain a thorough understanding of CC3 Solutions operations, systems, and team structure.
• Identify operational bottlenecks and implement improvement plans.
• Establish clear reporting and accountability processes across departments.
• Improve visibility into company performance through KPI dashboards and reporting.
• Strengthen collaboration between sales, support, technology, and administrative teams.
• Create scalable processes that support future company growth.

Why Join CC3 Solutions

• Competitive compensation based on experience
• Performance-based bonuses
• Career advancement opportunities
• Exposure to U.S. telecom and technology markets
• Leadership role with significant impact on company growth
• PH-based benefits via Multiplier
• Collaborative and growth-focused work environment

Equal Opportunity Statement

CC3 Solutions is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We are committed to creating an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, citizenship, military status, genetic information, or any other protected characteristic under applicable law.