Operations Manager
Job Description
Job Introduction
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager/ Assistant Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager/ Assistant Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Manage the after-sales team by setting service standards and ensuring KPIs are met;
- Ensure strong and clear coordination between departments for minimal resolution times;
- Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity;
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations;
- Resolve managerial level customer grievances or special requests;
- Weekly/monthly reporting for management review;
- Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team's staff to achieve full competencies and the highest brand image possible.
- Diploma/Bachelor Degree in Engineering/ Business with outstanding academic performance;
- Minimum of 5 years experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
- Excellent written and verbal communication skills;
- Proficient in English;
- Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.
More Info
About Company
Skills:
Erp, Microsoft Office, Operations Management, Team Management, Customer Service, Process Improvement, Analytical and Reporting Skills, CRM
Skills:
compliance operations , regional certification processes, Cost Analysis, operational budgeting, data protection regulations, quotation management, cybersecurity requirements, commercial modeling, pricing operations, Resource Planning, data-driven analysis, pricing frameworks
Skills:
team performance , security consulting , Security Management, Incident Management, Incident Response, Microsoft Office, Operations Security, Physical Security, Security Operations, Security Risk Management, Risk Mitigation, Security Team Management, Security Officer Management, Security Leadership, Access Management, Access Control, alarm management, Life Safety, Risk Assessment, Facility Risk Assessment, Security Patrol, Security Systems, Security Equipment, Security Audits, Internal Audit, Quality Control, Compliance, security training, Security Drills, Performance Management, Security Process Improvement, Security Projects, Security Systems Projects, Regional Security Management, business resilience, Operational Resilience, Crisis Management, Emergency Response, Security Advisory, Analytical Skills, Decision Making, Communication Skills, Negotiation Skills, Claims Management Systems, Stakeholder Management, Confidential Information Management, Global Security, Office Security, Workplace Security, SEA Security Operations, 24/7 Security Operations, Security Governance
Skills:
Budget and resource allocation, Project management, Reporting, SQL or equivalent query languages
Skills:
Excel, middle office, NAV statements, portfolio management systems, capital account mechanics, private markets, Fund Administration, portfolio reporting, fund documentation, investment operations