Operations Manager

Company Description

BrightCare-Assist, founded in 2016 and headquartered in the central business district of the Philippines, is committed to providing assistance services with a focus on supporting members of international insurance companies. Today, the organization has grown significantly and is powered by a dedicated team of professional management and medical staff. Known for its exceptional service delivery, BrightCare-Assist ensures efficient case management and prompt responses to client needs, available 24/7. Through its strong medical expertise and partnerships with medical institutions and allied professionals, the company remains a trusted provider of tailored assistance services.

Role Description

This full-time on-site position, based in Metro Manila, involves overseeing and streamlining operations to ensure efficiency and effectiveness in delivering high-quality assistance services. The Operations Manager will coordinate with medical and management staff to enhance case management processes and ensure all client needs are met promptly and professionally. Additional responsibilities include supervising daily operations, improving workflows, ensuring compliance with company standards, and fostering employee performance and development.

Qualifications

• Proficiency in operational planning, workflow optimization, and resource management
• Strong leadership, team management, and interpersonal skills
• Experience in the healthcare or assistance services industry is an advantage
• Exceptional communication, problem-solving, and decision-making abilities
• Knowledge of compliance standards and performance monitoring metrics
• Ability to work effectively on-site and manage a dynamic, fast-paced environment
• Bachelor's degree in any Healthcare Management, or a related field