We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help businesses work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career — Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM
Come for a career, stay for the fun!
- HMO coverage for you and your family
- Yearly Kick-Off Parties with major giveaways (like the car in 2024!)
- Get recognized through our Value Awards
- Grow your career – yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A SNAPSHOT OF YOUR ROLE
The Operations Manager is responsible for a range of services related to Media Commercial Inventory.
Your Daily Responsibilities
- Lead, coach, and manage Team Leaders and analysts supporting Media Commercial Inventory operations including Scheduling, Sponsorship Management, and Material Keying.
- Oversee commercial inventory scheduling to ensure accurate placement of spots in line with programming grids, dayparts, contractual commitments, and regulatory requirements while maximizing inventory fill rates.
- Supervise sponsorship bookings and promotional campaigns, ensuring correct processing, placement compliance, and timely execution of commitments.
- Ensure proper logging, validation, and quality control of creative materials for on-air delivery, maintaining high accuracy in material keying and schedule entries.
- Monitor daily, weekly, and monthly performance across productivity, accuracy, SLA adherence, and KPIs, ensuring targets are consistently met or exceeded.
- Prepare, review, and deliver start-of-month PEAMs, Team Leader scorecards, end-of-month PAFs, and client performance reports including Adhoc, WTD, and EOM reporting.
- Analyze operational data to identify trends, risks, and process gaps, implementing continuous improvement initiatives to enhance workflow efficiency and reduce errors or missed spots.
- Serve as the primary operations contact for the client, managing escalations, callouts, last-minute programming changes, priority spots, and high-demand campaign periods.
- Coordinate cross-functionally with Workforce, Finance, HR, Compliance, and other departments to ensure staffing plans, campaign requirements, and budget controls are aligned and executed effectively.
- Ensure payroll-related inputs including schedules, attendance, leave filings, overtime, and MyPay logs are accurate and compliant prior to final approval.
- Manage staffing plans, attrition, and succession by developing Team Leaders through structured coaching, triad sessions, documented coaching logs, and performance interventions where necessary.
- Issue DPFs and CAFs in accordance with company policy, reinforce Code of Conduct adherence, and ensure progressive coaching and compliance with operational standards.
- Ensure PIF creation, Workday updates, and employment changes including role movements and terminations are submitted accurately and on time.
- Cascade and monitor completion of compliance requirements including ISMS and mandatory training programs for self and team members.
- Maintain oversight of campaign and tracker management including priority files, attendance, statistics, and commercial inventory utilization metrics.
- Reinforce operational forms, processes, and internal controls, ensuring audit and reconciliation practices are in place to minimize risk and maintain data integrity.
- Drive engagement and performance programs to motivate teams to exceed productivity targets without compromising quality.
- Address operational and management issues during business hours and remain flexible to shifting schedules as required by the program.
a Bit About You
- Bachelor's degree in Business, Operations, Finance, or a related field.
- 1+ years of experience managing BPO or shared-service operations, preferably in media, broadcasting, or commercial inventory.
- At least 2 years BPO experience
- Proven team leadership and people management skills.
- Excellent analytical, problem-solving, and process optimization skills.
- Proficiency in Microsoft Excel, scheduling systems, and workflow management tools.
- Ability to multitask and prioritize enquiries as requested by management
- Ability to work both autonomously and within a team
- Client-focused and able to manage multiple stakeholders.
- Detail-oriented with strong organizational skills.
- Ability to drive operational efficiency while maintaining accuracy.
- Comfortable managing escalations and high-pressure deadlines.
- Proactive, solution-oriented, and adaptable to fast-changing environments.
What Success Looks Like
- High customer satisfaction.
- Excellent feedback from customers.
- Achievement of KPIs
What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever – Smart questions spark smart solutions
- Entrepreneurial Energy – Think like an owner. Solve like a founder
- Fast with Intent – We move fast and deliver real results
- Laugh and Learn – We don't take ourselves too seriously, just our results
What are you waiting for Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
