Job Description
Company Description Rivermead Group Ltd is a UK-based retail and advisory company operating across wholesale distribution, e-commerce, and commercial consultancy. The company partners with manufacturers and brand owners to deliver compliant, structured retail operations across digital channels. Alongside its trading activities, Rivermead provides programme and commercial advisory support focused on disciplined delivery, operational performance, and scalable growth. Rivermead's approach combines strong governance with commercial agility to enable sustainable brands and high-performing business operations. The business is headquartered in the United Kingdom and works with a diverse range of clients and partners.
Role Description
Years of Experience: 8-10 years of relevant experience with leadership or lead-level exposure
Qualifications:
• College Graduate
• Act as the primary technical authority to review and challenge TSYS proposed solutions.
• Critically assess solution design, including
• Performance parameters (e.g., transactions per second, scalability)
• Work closely with UBP and internal teams to:
* Align TSYS solutions with bank-specific requirements
• Bridge the gap between ticket management and deep technical analysis
• Hands on experience in SQL, Unix/ Linux
• Not a job hopper
Responsibilities:
• Leverage UBP expertise to evaluate contractual and technical commitments
• Drive escalations where necessary with clear data-backed insights.
• Provide hands-on leadership for production and operational calls.
• Reduce dependency on UBP leadership for issue resolution by:
*Bringing strong TSYS domain expertise
* Enabling faster triaging and root cause analysis
* Ensure smooth functioning of L2 support and technical operations.
• System resilience, failover, and operational readiness
• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution
• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).
• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs
• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.
Skills:
•TSYS Platforms
•Experience in production support
•ISO 8583
•SQL
•Unix/Linux
•Database Management
•Splunk, AppDynamics, Dynatrace
•Root Cause Analysis
•Leadership Skills
•Ticket Management
