Operations & Finance Manager

Job Description

We are seeking a high-output, execution-focused Operations & Finance Manager to bring structure, visibility, and accountability across Interrupt Media.

This is an operations-heavy role. You will own workflows, SOPs, cross-departmental execution, and reporting across the business, with lighter, AI-automated finance visibility work layered on top. This is not a bookkeeping, accounting, or finance-department role, and it is not executive support or high-level strategy. The focus is building systems, enforcing process, and ensuring execution across Marketing, Operations, and Client Services.

This role owns the day-to-day operational and financial systems of the business, ensuring:

• Clear visibility into revenue, margin, and utilization

• Consistent execution of workflows and SOPs

• Accurate reporting across all departments

Core Responsibilities

1. Operations Management

• Develop, document, and optimize internal workflows and SOPs across departments, not just finance/accounting processes.

• Monitor team utilization and capacity planning.

• Track KPIs across departments (Marketing, Operations, Client Services).

• Support recruitment operations including coordination with hiring managers and onboarding.

• Implement and maintain operational tools and automation systems.

• Improve cross-functional communication processes.

• Identify inefficiencies and recommend operational improvements.

• Provide structured reporting to leadership on performance and risks.

2. Finance Operations (lighter scope, AI-assisted)

• Maintain financial dashboards and reports for executive visibility into revenue, margin, and utilization.

• Oversee client billing and invoicing accuracy and timeliness.

• Monitor cash flow and support budgeting/forecasting initiatives.

• Use AI and automation tools to streamline financial reporting and reduce manual finance work.

3. Executive Support

• Manage executive calendars, scheduling, and meeting coordination across time zones.

• Coordinate internal and external meetings, including client and partner calls.

• Prepare meeting agendas, documentation, and follow-up summaries.

• Manage executive inbox organization and prioritization.

• Draft and edit communications on behalf of leadership.

4. Administrative & Coordination Support

• Track key action items and ensure timely follow-through.

• Organize and maintain digital files, reports, and documentation.

• Support contract preparation and document routing.

• Assist in travel planning and logistics coordination (if applicable).

• Support vendor communication and coordination.

5. Operational Assistance

• Assist in preparing reports, presentations, and internal updates.

• Support cross-department coordination initiatives.

• Track strategic projects and milestone timelines.

• Help ensure leadership priorities are executed efficiently.

What Success Looks Like (First 60 Days)

• Standardized and documented workflows across key cross-departmental processes

• Clear visibility into revenue, margin, and utilization

• Accurate and consistent reporting systems in place

• Reduced operational inefficiencies and manual work through the development of AI apps and agents that enhance team productivity

• Leadership has real-time clarity into business performance

Tools / Systems

Claude Code / Claude, Loveable, Glean, Accelo, Asana, Salesforce, Airtable, Make.com, GHL, Google Workspace

Qualifications

• 3–6+ years in Operations or RevOps within an agency, digital marketing, or online/tech business. This is not primarily an accounting, bookkeeping, or finance-department role, and candidates whose experience is confined to finance/accounting process ownership will not be a fit.

• Demonstrated experience managing workflows, SOPs, or projects across multiple departments (not limited to finance).

• Working understanding of revenue, margin, and utilization tracking, enough to build and maintain visibility, not run the finance function.

• Experience in agency or service-based business models is a plus.

• Highly organized and process-driven.

• Comfortable working in fast-paced, evolving environments.

• AI-forward mindset (automation, systems thinking).

• Proficiency with Claude Code or the ability to become proficient quickly is required. Candidates should be comfortable using AI-assisted development and automation tools to build workflows, document processes, and improve operational efficiency.

Work Schedule and Compensation

• Expected Hours: 40 hours per week

• Typical Shift: Monday to Friday, US Pacific Timezone

• Work Arrangement: Remote

• Salary: US $950.00 / monthly