Operations Excellence Manager

About the Role

We are looking for a highly drivenOperations Excellence Managerto lead and drive continuous improvement initiatives across operations. This role is responsible for enhancing operational efficiency, optimizing processes, and delivering measurable business impact through data-driven insights and strong stakeholder collaboration.

As a key member of the leadership team, you will champion a culture of innovation, continuous improvement, and customer-centricity while leading strategic transformation initiatives.

Key Responsibilities

Operations Excellence & Continuous Improvement

• Lead the identification and execution of process improvement initiatives using Lean, Six Sigma, and other CI methodologies

• Analyze performance metrics and operational data to identify trends, risks, and opportunities

• Drive end-to-end improvement projects to enhance efficiency, reduce costs, and improve service delivery

• Establish and maintain a centralized repository of business processes and best practices

Strategy & Project Leadership

• Develop and implement process excellence strategies aligned with organizational goals

• Lead cross-functional projects ensuring deliveryon time, within scope, and at desired quality standards

• Partner with senior stakeholders to drive transformation programs and strategic initiatives

• Provide regular reporting on project progress, performance, and outcomes

Stakeholder & Customer Management

• Collaborate with internal leade rs and SMEs to implement continuous improvement initiatives

• Support delivery of SLAs, KPIs, and customer satisfaction targets

• Act as a trusted advisor to stakeholders in identifying and solving operational challenges

Process Governance & Capability Building

• Define, standardize, and improve SOPs and operational workflows

• Promote a culture of innovation and Lean thinking across teams

• Provide training, coaching, and knowledge sharing on CI tools and methodologies

• Leverage lessons learned and feedback to sustain continuous improvement

Financial & Operational Impact

• Drive cost-saving initiatives, particularly in transport and operational processes

• Support optimization of control tower and logistics operations

• Ensure initiatives deliver measurable business value

Qualifications & Experience

• Bachelor's degree in any 4-year course (Master's degree is an advantage)

• Lean Six Sigma Black Belt certification (HIGHLY PREFERRED)

• 5-8+ years of experience in Supply Chain, Logistics, or Operations Excellence

• Proven track record of leading cross-functional projects and delivering measurable results

• Advanced expertise in Continuous Improvement, Lean, and Six Sigma methodologies

• Strong analytical, problem-solving, and data interpretation skills

• Excellent communication and stakeholder management capabilities