Operations Excellence (Driver fraud operation coordinator), SPX Express

• Monitor and analyze data to identify suspicious rider behavior and potential fraud patterns
• - Apply and interpret fraud rules to investigate and validate flagged cases
• - Run data checks and generate insights to support fraud detection and prevention efforts
• - Handle rider complaints and appeals related to fraud decisions in a clear and professional manner
• - Document cases and collaborate with operations and risk teams to improve fraud controls

Qualifications:

• - Background in operations, fraud, risk, or customer support roles
• - Experience in logistics, e-commerce, or transportation environments preferred
• - Prior experience in fraud detection or similar roles is a strong advantage

Skills:

• - Strong analytical and problem-solving skills
• - Proficiency in Excel or Google Sheets (data analysis, basic formulas, reporting)
• - Ability to interpret rules, data patterns, and exceptions accurately
• - Good communication skills, with the ability to handle sensitive conversations calmly
• - Detail-oriented and highly organized
• - Comfortable working with data and making judgment-based decisions
• - Able to manage multiple cases in a fast-paced environment