About the Role:
To lead a financial services account in Clark, Pampanga (Philippines)
Responsibilities:
- Identifies opportunities and enable delivery of improvements in order to enhance productivity of the account
- Improve account specific process efficiency and effectiveness to enhance productivity and margins.
- Governance compliance/adherence to governance model.
- Provide inputs from a delivery perspective to SOW, RFP process.
- Provide inputs to transition team on account specific SLAs.
- Partners with transition teams in solution and delivery excellence, transformational projects, to ensure a robust transition.
Qualifications:
- Bachelor's degree, in any field.
- Minimum 15+ years of experience in Operations, currently at Director/Sr. Director level role/capacity.
Required Skills:
- Strong experience in managing customer service within a financial and banking logos supporting multiple businesses/LOBs.
- Handling Contracts (SOW/MSA). Experience in managing P&L
- Involvement or have exposure to automation projects and background in handling transitions.
- Knowledge of Lean would be an advantage. Six sigma is a plus
- Excellent people management, communication and presentation skills.
- Preferably someone who can start immediately and amenable to work in US hours (on-site).
