Operations Director (F&B)

10-15 Years

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Early Applicant

Job Description

Key Responsibilities

Enterprise Operations Strategy & Execution

Define and execute a comprehensive enterprise operations strategy aligned with the companys commercial, growth, and transformation objectives.
Translate strategic priorities into scalable operating models across brands, formats, and geographies.
Lead cross-functional alignment between operations, supply chain, finance, HR, IT, and marketing to ensure seamless execution.

Multi-Unit & Multi-Brand Operations Oversight

Oversee end-to-end operations across multiple stores, kitchens, commissaries, and distribution channels.
Standardize, optimize, and continuously refine SOPs to ensure consistency in quality, service, food safety, and brand execution.
Ensure operational scalability to support store openings, brand launches, franchising, and new business models.

Financial Performance & Cost Optimization

Own operational P&L performance, including labor productivity, food cost control, waste reduction, and margin improvement.
Develop and manage annual operating budgets, forecasts, and performance reviews.
Lead cost optimization initiatives without compromising product quality, safety, or customer experience.

Continuous Improvement & Operational Excellence

Drive continuous improvement programs using Lean, Six Sigma, or similar methodologies.
Identify operational bottlenecks and implement data-driven solutions to improve efficiency, throughput, and service levels.
Champion innovation in operations, including process automation, kitchen technology, and operational digitization.

Leadership, Talent & Capability Building

Build, mentor, and develop senior operations leaders, regional managers, and site leaders.
Establish clear performance expectations, succession planning, and leadership development frameworks.

Growth, Expansion & Transformation Readiness

Lead operational readiness for store expansions, market entry, mergers, and new initiatives.
Partner with real estate, construction, and project teams to ensure timely and compliant store openings.
Support enterprise transformation initiatives including ERP implementations, system upgrades, and organizational redesign.

Risk Management, Compliance & Controls

Ensure full compliance with food safety, health regulations, labor laws, and internal operational controls.
Oversee enterprise risk management related to operations, supply disruptions, safety incidents, and business continuity.
Implement robust audit, reporting, and control mechanisms across all operational units.

Data, Systems & Analytics

Leverage ERP systems, operational dashboards, and analytics to drive informed decision-making.
Establish KPI frameworks to track performance across efficiency, quality, cost, and customer experience.
Lead adoption of technology platforms to enhance visibility, forecasting, and operational control.

Qualifications & Experience

Bachelors degree in Business, Operations Management, Industrial Engineering, or related field; MBA is an advantage.
1015 years of progressive leadership experience in Food & Beverage, QSR, retail, or FMCG environments.
Proven experience managing multi-brand, multi-store, or multi-site operations at an enterprise level.
Strong expertise in operations strategy, P&L management, systems implementation, and large-scale transformation.