Operations Delivery Analyst

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters to you, to your community, and to the world.

Progress starts with you.

The Operations Delivery Analyst is responsible for ensuring the quality of our systems are continuously working to a high standard and that new features and integrations are operating at an acceptable level prior to releasing into production environments and making readily available to our clients.

The Details:

• Continuously develop understanding of payment, settlement and trading processes and system workflows
• Acting as a subject matter expert making sure adequate documentation is in place and stay up to date
• Use this knowledge and understanding to help specify projects, working with both the Product and Tech Teams to set out requirements and making sure all risks/assumptions are understood and edge cases captured and handled
• Support Product and Tech Teams to address issues during development /testing phases
• Create Operations Delivery documentation test plans and scripts for products and features
• Liaise with Product Owners and Agile Delivery Managers weekly to organise testing and time efficiently post release to ensure feedback turn around is fast
• Own and deliver on last mile testing/check out and pilot activity, once tech deliverables are released into UAT/production environments, to ensure projects are delivered without any negative impacts to business/clients
• Lead continuous improvement activity tracking system/process issues and driving root cause analysis/resolution in the medium term
• Conduct post release checks ensuring that core functions of the business are fully operational
• Work with Operations team globally to ensure smooth implementation of projects (.g., training, product guides ,feature demos, feedback sessions, etc.)

What Success Looks Like:

• Analyse bugs and prioritise accordingly with Product Owner ensuring important bugs get fixed
• Propose solutions and workarounds to bugs that are small or have minimal impact
• Attend weekly Demo sessions with Product and Tech Teams
• Identify any issues and errors proactively to Operations Delivery Manager
• Identify improvements and suggest solutions for the operations system and workflow and communicating these to the Operations Delivery Manager and/or VP Operations
• Show interest in detail of how projects and products are built and delivered
• Understand balance and potential compromises between quality and speed
• Facilitate collaboration between cross functional teams to lay out product requirements and develop operational solutions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Skills & Experience:

Excellent communication skills (both written and verbal)

Outstanding attention to detail

Ability to stay focused under time pressure

Demonstrate analytical and systematic approach to problem solving

Ability to work both independently and as a team

Be articulate, numerate and data driven

Maintain high level or organisation across projects

Be able to manage own workload on short- and long-term projects

Multitask multiple projects at any given time

Challenge the status quo and be curious

Willingness and interest to work in an Agile Environment

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.