Discover your 100% YOU with MicroSourcing!
Position: Operations Coordinator - Outbound
Location: Two Ecom, MoA
Work setup & shift: [Hybrid work setup | Day shift]
Why join MicroSourcing
Youu0027ll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Operations Coordinator - Outbound, you will:
- Conduct outbound calls to new and existing runners to guide them through the onboarding process.
- Explain client's delivery procedures, guidelines, and app functionality in a clear and supportive manner.
- Walk runners through common app functions such as job acceptance, navigation, pick-up/drop-off protocols, and POD (proof of delivery) requirements.
- Answer questions from runners and ensure they are confident using the clientu0027s app before taking jobs.
- Monitor active runner routes in real time and follow up to ensure timely arrival and job completion.
- Provide live operational support to runners experiencing delays, technical issues, or route confusion.
- Assign delivery jobs based on runner location, time requirements, and availability.
- Collaborate with customer service and delivery teams to resolve delivery issues quickly and effectively.
- Document call interactions, feedback, delivery updates, and issues in internal systems.
- Provide insights to help improve onboarding materials, app instructions, and support content
What You Need:
Non-negotiables
- 1-2 years of experience in customer service, outbound calling, or support roles logistics, delivery, or transport experience is an advantage (Bachelor's degree preferred but not required with relevant experience)
- Excellent verbal and written English communication skills, with the ability to clearly and patiently explain technical processes
- Strong multitasking, organizational, and problem-solving skills, able to handle real-time issues with urgency and accuracy
- Proficient with basic digital tools (routing apps, communication platforms, CRM systems) and able to remain calm, empathetic, and detail-oriented under pressure
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
