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MicroSourcing

Operations Coordinator - Inbound

MicroSourcing
Philippines
1-3 Years
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Job Description

Discover your 100% YOU with MicroSourcing!

Position: Operations Coordinator - Inbound
Location: Two Ecom, MoA
Work setup & shift: [Hybrid work setup | Day shift]

Why join MicroSourcing

Youu0027ll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Operations Coordinator - Inbound, you will:
  • Handle inbound calls from Runners needing assistance with job-related issues, app navigation, or procedural clarifications.
  • Respond to comments or queries submitted via the support section or chat channels in a timely and professional manner.
  • Log, track, and resolve issues raised by Runners during live runs, escalating when necessary.
  • Coordinate with internal teams such as Dispatch and Customer Support to ensure Runner concerns are addressed promptly.
  • Assist Runners with troubleshooting delivery issues, delays, or updates related to job assignments.
  • Monitor communications and provide guidance in a clear, simple, and supportive manner.
  • Record key notes, interactions, and resolutions in the system for tracking and performance purposes.
  • Provide feedback on recurring issues and suggest improvements to enhance the Runner experience and internal workflows.

What You Need:
Non-negotiables
  • 1-2 years of experience in customer service or a related role (inbound support or logistics experience is a plus

More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
Customer Service
Employment Type:
Full time

About Company

MicroSourcing

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

Job ID: 138011765

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Last Updated: 04-01-2026 07:14:43 PM
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