Operations Compliance Manager

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About the Role

Responsible for regulatory reporting/coordination, operational risk management and audit issues monitoring with primary responsibility of ensuring proper implementation of AML processes and improving risk control and compliance to help the business deliver strategies with the right balanced approach

• Ensure proper implementation of the following:

  • Customer Identification (KYC)
  • Customer Due Diligence (CDD) and Enhanced Due Diligence
  • Alerts Monitoring and Reporting (CTR/STR)
• Periodically review of KYC records including conduct of CDD/EDD and ensures that AML standards are complied with, records/information are up to date and complete
• Prompt and appropriate disposition of alerts generated by the AML system and documents action taken
• Timely and accurate reporting of AML related reports such as but not limited to CTR, STR, etc.
• Conducts and directs assessment/review of controls, operating procedures, and compliance with policies and regulations and make necessary revisions or additions
• Ensures and assesses adequacy and effectiveness of Operations internal controls implementation and monitors compliance with policies and procedures
• Assists in designing effective processes to help ensure each business unit of Operations delivers strategies with the right balanced approached: innovative, compliant and helpful with its sales partners, that will support the achievement of the organization's goals/targets
• Ensures operational and regulatory risks are managed well and escalates identified open items for resolution
• Assists the different units in Operations in performing risks identification and assessments
• Establish, maintain and update in a timely manner Operations risk register
• Track, monitor progress and ensure timely implementation of action items
• Report on a timely manner risk events and regulatory breaches
• Continuous monitoring & timely submission of KRIs
• Acts as Operations point person for all regulatory (compliance, audit and legal) matters.
• Coordinates all regulatory requirements and ensures compliance of units under Operations
• Ensures that all items within his/her scope are compliant with the various policies and guidelines of the following internal and external stakeholders, but not limited to Insurance Commission and AMLC
• Develop and implement programmes, policies, procedures and methods to establish, maintain and improve the quality standards of AIA's products, services and operations
• Conduct a wide range of quality control tests and analyses to ensure relevant products, services and processes meet or exceed specified standards and requirements
• May develop programmes or trainings to ensure that all the business units under Operations have an intricate understanding of all internal control guidelines and standards
• Act as team lead and checker/approver for Operations Compliance team
• Represents Operations in various committee meetings i.e. Functional Risk Management Meeting, Group Risk Management Committee, etc.​

Stakeholder Management

• Maintains internal / multiple stakeholder relationships and ensures delivery of their business requirements and performance KPI's on a regular basis
• On-time and accurate completion of Risk and Regulatory report requirements i.e. CTR/STR, risk assessments, control testing, etc.
• No significant audit/regulatory compliance findings