Job Description

Department

Operations

Reports To

CEO / Co-Founder

Headcount

2 heads

The Role

Remote monitoring of every live Karnot installation via the iSAVE platform. Alert triage, technician dispatch coordination, customer service, and monthly M&V performance reports. Technical role — not a call-centre role.

Alongside real-time monitoring, you produce the monthly Measurement & Verification (M&V) performance reports that Karnot delivers to commercial clients under service contracts. These reports prove that the system is performing to its specified COP, the energy savings are real, and the demand shaving iSAVE promised is being delivered. The ability to read energy data, identify anomalies, and write a clear, credible report is core to this role.

You will also handle first-line customer service for technical queries from site managers and facilities teams. Karnot's clients are commercial businesses — communication needs to be professional, clear, and technically credible. This is a Monday-to-Saturday role with shift coverage arrangements as the installed base grows.

Key Responsibilities

Monitor the iSAVE operations dashboard for all live Karnot installations — triage alerts and fault codes in real time
Determine appropriate response for each alert: remote parameter adjustment, planned service visit, or urgent technician dispatch
Coordinate technician dispatch with the field team when site attendance is required
Produce monthly M&V (Measurement and Verification) performance reports for commercial clients under service contracts
Respond to first-line customer technical queries by email and phone — system performance questions, setpoint adjustments, alarm explanations
Maintain accurate service records, fault history, and resolution logs for every installation
Identify recurring fault patterns across the installed base and escalate to engineering for root-cause investigation
Support the sales team with performance data for client renewal conversations and case studies

Required Qualifications

TESDA NC II or NC III in electrical/electronics/mechanical technology, or technical diploma in a related discipline
Working knowledge of refrigeration or HVAC fundamentals — able to interpret system parameters and fault codes
Proficient in Excel or Google Sheets — comfortable building and reading energy data tables and charts
Clear English written communication — M&V reports are delivered to commercial clients in English
Organised and systematic — able to manage monitoring for multiple sites simultaneously without losing track

Preferred Qualifications

Experience with BMS (Building Management System) or remote monitoring platform operation
Background in energy management, facilities management, or data centre operations
Knowledge of Measurement and Verification (IPMVP or similar) methodology
Experience writing technical reports for non-technical audiences
Familiarity with Carel, Danfoss, or similar refrigeration controller interfaces

What Karnot Offers

25,000/month base salary
Full iSAVE platform training and refrigeration system induction during onboarding
Mapandan HQ base — stable office role with no site-work exposure requirement
Career path to Operations Supervisor as the installed base grows

About This Role — Common Questions

What is the iSAVE platform

iSAVE is Karnot's smart energy monitoring and demand management platform. It connects to sensors on each installed system and streams live data — power consumption, temperatures, pressures, COP, and fault codes — to a central dashboard. iSAVE also includes demand-shaving logic that shifts heat pump load away from peak tariff periods. The Operations Centre Analyst monitors the dashboard, responds to alerts, and uses the data to produce performance reports. The platform is built on standard web technologies and is straightforward to learn during onboarding.

What is Measurement and Verification (M&V)

M&V is the process of quantifying the energy and cost savings delivered by an installed system against a documented baseline. Karnot's commercial service contracts include monthly M&V reports that show: actual energy consumption vs. baseline, estimated cost savings, demand peak reduction, and system COP. The IPMVP (International Performance Measurement and Verification Protocol) is the international standard framework Karnot follows. You will be trained on Karnot's M&V report template and methodology during onboarding — prior M&V experience is a bonus but not required.

Is this a shift-based role

Initially, the Operations Centre runs standard weekday hours with Saturday coverage on a rota. As the installed base grows and 24/7 monitoring becomes necessary, shift rotas will be introduced. Shift patterns and premium pay will be discussed with candidates at offer stage based on the expected timeline. Karnot will not introduce shift requirements without adequate notice and fair compensation.

Do I need to visit sites, or is this entirely desk-based

Primarily desk-based. The 5–10% travel estimate covers occasional visits to commissioning handovers or complex fault investigations where remote diagnosis is insufficient. You are not expected to perform physical maintenance work — that is the field technician team's role. Site visits for an Operations Centre Analyst are for observation and data collection, not hands-on servicing.

Ready to Apply

Send your CV and a brief note about your technical background and any monitoring or reporting experience you have. We read every application personally.

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